Visitor
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1 Message
CASt message Tv box
New service. Received box yesterday. TV box. Connected everything, and the box says cast. Is it possible the service hasn't been connected yet
Visitor
•
1 Message
New service. Received box yesterday. TV box. Connected everything, and the box says cast. Is it possible the service hasn't been connected yet
XfinityJanelle
Official Employee
•
2.1K Messages
29 days ago
Hey newbkly, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your cable box.. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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