Visitor
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1 Message
Cablecard
I need a new Cablecard. I had a technician visit our house in early October who diagnosed the bad Cablecard. I have waited two months and still no Cablecard. This is beyond ridiculous at this point. Either you support Cablecard devices or you don’t. I don’t blame the technician. I know Cablecard is old technology but we have a TiVo that won’t work without it.
XfinityJorge
Official Employee
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1.8K Messages
1 year ago
Hey there @mdolin thank you so much for using our Forums as a tool to contact our Xfinity Support Team. We are sorry to hear that you are having issues with the Cable card, and we are happy to help. To get started can you please send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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