Cablecard pop up every few hours - see image

This is an image that comes up every few hours from our Tivo Cable card.

We already have cable service, it's work fine, why does this still come up. Then we have to hit refresh on the remote.

We've talked to four people at xfinity and no one understands, all we get is your cable is works, Oh Good!!!

I say why do we keep getting this message and then silence, your cable is work? That's good.

We've talked to two "so-called" cable card experts, but they were confused an anyone else.

Is there a fix to stop this from popping up? I've had to show up as many as 3 times in one hour.

Anyone???