5 Messages
Cable card
On Nov 3rd, we started getting the V59 error on all of our channels. We use TiVo with a cable card. I suspect Xfinity deactivated the card, as I see messages from others that they had the same issue on the same date. We did get a notification that Xfinity was going to stop giving out cable cards on Oct 24. We have tried calling support, to no avail. Also, our Internet is dropping often throughout the day. Is there any hope of getting our TiVo configuration working again?
ThatDonGuy
Problem Solver
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836 Messages
8 months ago
My cable card is still working, although there has been talk of cable companies (not just Xfinity) "getting out of the CableCard business," especially as they do not support IPTV channels. The fact that Xfinity is no longer giving them out supports this.
I had my card deactivated at one point as well, but (somehow) I managed to make my way through the telephone customer support and got it reactivated. However, both of us are going to have to get used to the fact that, sooner rather than later, our TiVos will become expensive doorstops. It wouldn't be the first time for me; in 2010 or so, I switched to AT&T U-Verse, which uses a system that is completely incompatible with TiVo and cable cards.
Update: I am seeing reports that some Spectrum customers are going through similar problems with that company. Also note that, while neither company is giving out new cards, they are still supporting existing ones, so you should be able to get your card re-paired, although it does involve going through Xfinity's phone help system.
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user_ar6djf
1 Message
8 months ago
I have a TiVo premiere machine, and there's been no interruption in service, no error message. My eight-year-old TiVo premiere has slowly begun to fail, mostly unexpected reboots and not recording shows I've set up to record because of the reboots. With what's going on with cablecards across cable providers and the reviews I'm reading for Edge, I have decided I need to find a non-TiVo solution.
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BruceW
Gold Problem Solver
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26.5K Messages
8 months ago
If the card is a Scientific-Atlanta/Cisco/Technicolor PowerKEY card, it may have died due to a date-related internal flaw.
See https://www.lightreading.com/cable-technology/time-warp-could-cause-millions-of-old-powerkey-set-tops-to-go-on-the-blink.
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user_0niybk
2 Messages
7 months ago
I wish someone could sort out the fact from the fiction. On December 4 I had no more TV signal from my Cable Card Tuner. I have taken the steps of calling the support line which did a check and said they saw something not right and sent a man out to my house, very promptly I might add, very pleasant guy who installed a new modem but admitted this was not my issue and he could not do anything but check my signal strength which was fine. He stated they considered my system to be end of life as they were not supporting the cars any more. A visit to the local Xfinity store in Branford, CT brought no help. :The cards are all fine, but we have shut down the system that manages them " You are out of luck unless you want a box from us free for a year." One which will not record 6 channels at once of course and one I will have to rent after a year.
Here are the stories I have seen or been told: (Some conflict)
--All Cisco PowerKey 600 and 800 series cable cards have a time warp flaw, including my 800, that rendered them useless after November 24. Only an 908 type will work.
--It does not matter if you get a 908 series card as Comcast shut the system that reads them down in area 06413.
--Xfinity pushed through an update that failed and bricked all the older cards. They were fine before they did that.
--Comcast ruined your outdated card and will not replace it with a good one. Spectrum is doing so for their customer.
--You will have to take your unit to the landfill where it will join thousands of others.
--You cannot even buy a new good card from Comcast. You will not find any online to buy either.
--Comcast wants you to use Internet service only and this is their way to get your to do so.
I am not saying any of the true, but I would like to know what I should believe so I can do the right thing for my family. I have been with Comcast for 30+ years (previously Storer whom they bought) and am just asking for some fair and open treatment and information.
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user_0niybk
2 Messages
7 months ago
By discontinuing cable card service, the cable company forces one to abandon his/her own equipment (brick!) in favor of their's and their revenue stream which get enhanced. I think it is a matter of time until a sharp "legalista" cites this as an unfair (monopolistic) trade practice, but time will tell. I am not one, I just want my expensive equipment to work. If there is any technology to make the cards work, such as replacing them, they will be smarter to do that as I think what may be ahead will not go well for them. What is their plan to handle all the customer owned boxes that will go to the landfills? The stated in their October invoice that they will no longer support them. I get that. My Window XP machine is no longer supported either, but no one shut it down and I have the use of it for some software I run. What they apparently meant was they are turning off the system and thus shutting down customer owned equipment, causing issues and cost for the owners and pushing business their way.
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blinde5happy
Visitor
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1 Message
4 months ago
The reason I used tivo was because the COMCAST boxes [Edited: "Language"]. Basically, COMCAST is saying to me that they’re not gonna support my tivo devices but they will give me one of their [Edited: "Language"] boxes. G thanks. With all of my services, I’ve been paying COMCAST close to four grand a year…. that stops now. Whatever it costs, wherever I have to go, COMCAST will not be going with me.
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