Visitor
•
2 Messages
cable card help
Hello. I have a cable card. I placed my cable TV service on seasonal hold last September. When I returned to my home yesterday and called Xfinity to reactivate it, no one could help me do so. All I get is Error Code V58 on all channels - "this channel is not authorized." I spent nearly all day on the phone yesterday and spoke with 9 different people. I just need to find someone who understands cable cards and can help me reactivate mine. I understand that cable cards are being phased out, but I have a functioning cable card that works fine and just needs to be reactivated. Please help me!
user_hyrx3s
Visitor
•
2 Messages
2 days ago
PLEASE NOTE: I am the author of this post. I contacted Xfinity through Reddit and posted on r/Comcast Infinity with the title Xfinity Cable Card Help Needed. I was contacted by a moderator and he was able to issue a code to my account for an X1 box that returned my cable TV service. I am ecstatic!
0
0
XfinityJeff
Official Employee
•
574 Messages
12 hours ago
Good morning @user_hyrx3s, and thanks for posting to the Xfinity forums, I hope this message finds you well. I do remember that we were able to work with you on Reddit to get this issue resolved, so thank you for posting here as well confirming that. If there is anything we can do for you in the future, please don't hesitate to reach out to us, and have a great day!
0
0