aischa11's profile

New Poster

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1 Message

Fri, Mar 12, 2021 4:00 PM

cable box not loading

cable box is not loading anymore, all I get is < to be announced> on all channels and 12:00

 

atttempt to ping box unsucccessful,  all I get is < can't reach your box> and service will be restored soon

Responses

Official Employee

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348 Messages

7 m ago

Thank you for reaching out to us on the Forums. We will be happy to assist you with this TV box issue. Could you please send me a private message with your first and last name? To send a private message, please click on my name "ComcastAirelle" and then click "Send a message."

Visitor

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1 Message

3 m ago

Having the same problem.  Very irritating.  Can find no help.

XfinityJoeB

Official Employee

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6.9K Messages

Hello user_142625. Thanks for commenting on another user's thread in our Forum. If you'd like official employee assistance with your account, please create your own, new post submission and we will reach out to support you with further instructions. Thank you. 

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