1 Message

Wednesday, November 30th, 2022 12:26 AM

Bedroom cable.

Not all channels available. Replaced box. Checked connections. Restarted system. Ran Gateway diagnostic. Could problem lay with L R primary box?


Official Employee


861 Messages

2 months ago

Hi user_e47a83 I know how important it is to get all your channels. I would like to look at the equipment to make sure it's capable. Can you send me a direct message with your name and address? 

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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