ALL OF MY TiVo roamios are missing channel 1620- HELP!!

I have 4 TiVo roamios. All of them do not show channel 1620 (great American country HD) I e called customer service and was told my tivos are old technology and to get x1. I’d rather cancel. Also she did not seem to know about tivos. So I’m just going to ignore her , and ask for help here. CAN SOMEONE PLEASE HELP ! I need someone who knows about tivos and cable cards to authorize ALL FOUR tivos to show channel 1620.

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Responses

CCAntoine

Retired Employee

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1.4K Messages

4 years ago

Thank you for taking the time to reach out and being part of the Xfinity family. I'm so sorry you're having issues accessing channel 1620. I'd be happy to help you find out what's going on. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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W

wbguy99

Visitor

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13 Messages

4 years ago

I have the same issue. I called in to the cable card department and it seems, they don't know what is going on. They have sent signal after signal. The person I talked to didn't even know about the channels that are IP channels. As I asked if 1620 was going to be an IP channel like Hallmark Drama. He ran a couple more refreshes and is sending a tech out. I am wondering if it is just with Roamio's or if people with Edge's are having issues also.

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moodyj66

Contributor

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46 Messages

4 years ago

I have a TiVo Bolt and get the "channel is not available" message on 1620, but it works.on channel 279. Strangely 1620 doesn't even show up on my comcast DVR.

1

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XfinityDena

Official Employee

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3.4K Messages

I really am sorry to hear that you are unable to watch this channel on your TiVo. I know I would be frustrated too. The link: https://comca.st/3qibRM1 can be helpful in locating your channel lineup for your address just incase the channel is no longer available in your area or it may have been moved to a different line up. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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4 years ago

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multi007

New Poster

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6 Messages

3 years ago

For those who came across my original post - here's the update.

GAC has SD and HD channels. The TIVO will only show the SD channel, not the HD channel. The reason is rather technical, but basically the HD channel of GAC is an "internet protocol" channel that will only show on Comcast's X1 boxes. Until, or unless Comcast moves the GAC HD channel to their regular lineup, Tivo's will never be able to view the GAC HD channel. Hope this helps!!

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Non-X1 Service

multi007

ALL OF MY TiVo roamios are missing channel 1620- HELP!!

CCAntoine

wbguy99

moodyj66

XfinityDena

multi007

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