Voicemail mobile app

No error message it won't connect to voicemail 

@user_k0kx87 Have you checked if your s24 has the latest software update? If you are still having issues, I would recommend reaching out to the Xfinity Mobile Team to ensure the Voicemail service has been provisioned to the new device. The team can be reached at 888-936-4968.

@user_e71n1f​ I'm having exactly the same issue, except on a Samsung A13 5G.  I can access my VM by dialing *86, but the app that I've used without incident for years stopped working and locks up in "Authorization in Progress" mode as of a couple of weeks ago.  I even tried uninstalling and reinstalling, but that didn't work.  Please let me know if you are able to solve this problem.

Same problem for me. How can a big company like Xfinity with a national mobile phone business can't get an important part of their business, i  e., voicemail app, to work?

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for with your service. Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Peer to peer chat" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

So here's the deal....the Xfinity VM app, that was last updated back in 2022, is no longer supported by Xfinity.  I was told this after visiting their local storefront.  As a result, due to recent Samsung or Android updates the Xfinity VM will no longer work on many phones. It stopped working on my Samsung A13 5G sometime last month, and I believe it occurred shortly after my phone updated.

The only VM app that Xfinity could identify to take it's place is the Samsung VM app. Unfortunately it only works if my phone is connected to cellular data.  Since I typically keep my data switched off, relying on Wi-Fi for data, I no longer have a reliable VM app. 

Thanks to Xfinity for deciding to stop supporting their VM app 

@XfinityThomasA​ I think you may be missing the point.  When it was working, the Xfinity VM app gives you a visual indication that you have a new VM WITHOUT having to call into your VM account.  Your suggestion that I constantly check my VM account to see if there's a new VM is way less efficient than when the VM app was working.  

Hello @Rick-314, thank you for taking the time to reach out on social media.  I understand your concern with the voicemail app, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Thank you XfinityKrista.  The requested direct message was just sent.

A phone call today with Xfinity Mobile Executive Resolutions resulted in this answer (my summary) -- The Xfinity Mobile Voicemail app being stuck on "Authorization In Progress" is a known problem for about a year now, with that app on Samsung phones like my Samsung Galaxy S8.  The problem is with Samsung-provided additions to Android, not with the Xfinity Mobile Voicemail app.  Xfinity Mobile and Samsung have communicated about the problem.  If or when Samsung might fix the problem is unknown.  These workarounds failed: power-cycling the phone; clearing the app cache on the phone; phone Network Reset.  Conclusion: Quit using the Xfinity Mobile Voicemail app and re-try it every month or so to see if the problem is fixed by Samsung.  I was discouraged with what it took to find out this information -- 12 days, multiple direct messages and emails, 2 voice calls with Xfinity Mobile Executive Resolutions, and clearing all my Wi-Fi passwords the Bluetooth pairings as a failed workaround.