Hey there, user_k0kx87, thanks for reaching out through Xfinity Forums regarding your device. What issues are you having with your Xfinity Voicemail app? Are you getting an error message?
@user_k0kx87 Have you checked if your s24 has the latest software update? If you are still having issues, I would recommend reaching out to the Xfinity Mobile Team to ensure the Voicemail service has been provisioned to the new device. The team can be reached at 888-936-4968.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I too have been recently having issues with the Xfinity Voicemail App. I'm using a Samsung S10e that I've had for years now, so no "new phone" issues. I've checked the App store; my installed version is the newest version available. When I try to open the app, I get a big circle with a blue shield with a lock and checkmark inside it. Message reads "Authorization in Progress. We're setting up your phone's voicemail. We'll send a notification when it's ready or if we encounter a problem." It thinks for a while and then gives me an Authentication Error message. It tells me to double-check cell coverage (check, I do), connected to LTE data or Wi-Fi (connected to home Xfinity Wi-Fi), Sim inserted correctly (have no issues with any other phone functions or calls), and check permissions (has permission).
user_e71n1f Thank you for this feedback! I would be reaching out looking for answers if I were in your shoes too. Have you tried to seek help from our experts in our Xfinity Mobile department? We're here to help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_e71n1f I'm having exactly the same issue, except on a Samsung A13 5G. I can access my VM by dialing *86, but the app that I've used without incident for years stopped working and locks up in "Authorization in Progress" mode as of a couple of weeks ago. I even tried uninstalling and reinstalling, but that didn't work. Please let me know if you are able to solve this problem.
Neilpilot We would be happy to look into why the app is not accessing your VM like it was before with you, and work to getting it fixed.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
i have not had voicemail for 5 months now. been to help at least 20 times they always say a ticket has been created and to wait 24 hours and it will be fixed. this has been going on since march of 2024. Why can't someone fix my vm. I have sat next to co worker and watched and listened to her leave me a vm. I access my vm and it it says no messages. My gr kids have left messages and other friends also. no messages are coming through. I sat on chat today for 75 minutes with no fix again. I am not happy! Is there anyonr who actually knows how to fix a problem instead of giving me a canned comment of "a ticket has been made"
Same problem for me. How can a big company like Xfinity with a national mobile phone business can't get an important part of their business, i e., voicemail app, to work?
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for with your service. Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary - Click the "Peer to peer chat" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list - Type your message in the text area near the bottom of the window - Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am having the same issue on my Samsung Galaxy A51.... all of a sudden a couple days ago I could not get voicemail....runs through the "Authorization in Process" and fails.....
-I spent over 8 hours today with 4 different tech calls. No one can tell me what is wrong or how to retrieve the voicemails that were there.
I tried installing the app on my second phone line, a newer Motorola (moto g 5G) phone....same problem, I can't get the Xfinity voicemail app to install: "Authorization in Process" and fails.
So here's the deal....the Xfinity VM app, that was last updated back in 2022, is no longer supported by Xfinity. I was told this after visiting their local storefront. As a result, due to recent Samsung or Android updates the Xfinity VM will no longer work on many phones. It stopped working on my Samsung A13 5G sometime last month, and I believe it occurred shortly after my phone updated.
The only VM app that Xfinity could identify to take it's place is the Samsung VM app. Unfortunately it only works if my phone is connected to cellular data. Since I typically keep my data switched off, relying on Wi-Fi for data, I no longer have a reliable VM app.
Thanks to Xfinity for deciding to stop supporting their VM app
user_90jsu5 - Thank you for commenting and joining us here on the Xfinity Forums! We can help. Have you tried to - Dial your home phone number. When your personal greeting starts, press #. Enter your passcode when prompted to listen to your voicemails.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityThomasA I think you may be missing the point. When it was working, the Xfinity VM app gives you a visual indication that you have a new VM WITHOUT having to call into your VM account. Your suggestion that I constantly check my VM account to see if there's a new VM is way less efficient than when the VM app was working.
Me too -- The Xfinity Mobile Voicemail app (Android) is now stuck on "Authorization In Progress" with a blue spinner, then fails, after many months of working fine. To "Official Xfinity Employee": I suggest you contact the people you refer us to and tell them to read this forum. That will be far more efficient than referring us to them, going through call menus, delays, talking to people that don't understand what we are talking about... and giving up.
Hello @Rick-314, thank you for taking the time to reach out on social media. I understand your concern with the voicemail app, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
A phone call today with Xfinity Mobile Executive Resolutions resulted in this answer (my summary) -- The Xfinity Mobile Voicemail app being stuck on "Authorization In Progress" is a known problem for about a year now, with that app on Samsung phones like my Samsung Galaxy S8. The problem is with Samsung-provided additions to Android, not with the Xfinity Mobile Voicemail app. Xfinity Mobile and Samsung have communicated about the problem. If or when Samsung might fix the problem is unknown. These workarounds failed: power-cycling the phone; clearing the app cache on the phone; phone Network Reset. Conclusion: Quit using the Xfinity Mobile Voicemail app and re-try it every month or so to see if the problem is fixed by Samsung. I was discouraged with what it took to find out this information -- 12 days, multiple direct messages and emails, 2 voice calls with Xfinity Mobile Executive Resolutions, and clearing all my Wi-Fi passwords the Bluetooth pairings as a failed workaround.
XfinityJeniece
Official Employee
•
3.3K Messages
10 months ago
Hey there, user_k0kx87, thanks for reaching out through Xfinity Forums regarding your device. What issues are you having with your Xfinity Voicemail app? Are you getting an error message?
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0
user_e71n1f
1 Message
10 months ago
I too have been recently having issues with the Xfinity Voicemail App. I'm using a Samsung S10e that I've had for years now, so no "new phone" issues. I've checked the App store; my installed version is the newest version available. When I try to open the app, I get a big circle with a blue shield with a lock and checkmark inside it. Message reads "Authorization in Progress. We're setting up your phone's voicemail. We'll send a notification when it's ready or if we encounter a problem." It thinks for a while and then gives me an Authentication Error message. It tells me to double-check cell coverage (check, I do), connected to LTE data or Wi-Fi (connected to home Xfinity Wi-Fi), Sim inserted correctly (have no issues with any other phone functions or calls), and check permissions (has permission).
3
0
TheHappyCubist
Visitor
•
5 Messages
10 months ago
i have not had voicemail for 5 months now. been to help at least 20 times they always say a ticket has been created and to wait 24 hours and it will be fixed. this has been going on since march of 2024. Why can't someone fix my vm. I have sat next to co worker and watched and listened to her leave me a vm. I access my vm and it it says no messages. My gr kids have left messages and other friends also. no messages are coming through. I sat on chat today for 75 minutes with no fix again. I am not happy! Is there anyonr who actually knows how to fix a problem instead of giving me a canned comment of "a ticket has been made"
2
user_90jsu5
1 Message
9 months ago
I am having the same issue on my Samsung Galaxy A51.... all of a sudden a couple days ago I could not get voicemail....runs through the "Authorization in Process" and fails.....
-I spent over 8 hours today with 4 different tech calls. No one can tell me what is wrong or how to retrieve the voicemails that were there.
I tried installing the app on my second phone line, a newer Motorola (moto g 5G) phone....same problem, I can't get the Xfinity voicemail app to install: "Authorization in Process" and fails.
3
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RhineLabs
1 Message
8 months ago
I get the same thing Samsung S20FE The Visual Voice Mail is part of My Plan. If it don't work shall we all start a class action.
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Rick-314
Regular Visitor
•
12 Messages
8 months ago
Me too -- The Xfinity Mobile Voicemail app (Android) is now stuck on "Authorization In Progress" with a blue spinner, then fails, after many months of working fine. To "Official Xfinity Employee": I suggest you contact the people you refer us to and tell them to read this forum. That will be far more efficient than referring us to them, going through call menus, delays, talking to people that don't understand what we are talking about... and giving up.
(edited)
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0