New Poster
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14 Messages
phone not connected to network
Over the past several weeks I try to make a call and get the same message "Your phone is not registered on a network so yo can only make emergency calls". I have to restart my phone each time this happens. The bigger problem is if someone is trying to call or message me and I'm unaware the problem exists. I've been told it goes directly into voicemail .
I have the Network Operators set to Select Automatically which it has always been since I got my Samsung s23. I recently change it to Xfinity Network Operators. Should I leave setting on Select Automatically or Xfinity Network Operators?
Has anyone else been experiencing this problem?
Thanks
user_jr6k3k
1 Message
9 months ago
Yes, I keep having the same problem. If you turn on airplane mode for a minute, then turn it off it reconnects as well. Don't know why it keeps happening.
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user_84896b
Visitor
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1 Message
9 months ago
Still having this issues and have done all the above. About ready to cancel everything as this is completely unacceptable
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user_6b5c4d
Visitor
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4 Messages
9 months ago
We are both losing service intermittently. It may be fine for days or hours. Then you may miss a very important call. I recently moved and will be ending my 20+ year loyalty to Comcast/Xfinity. It's impossible to talk with anyone on the phone. Their entire ploy is to be unreachable. I'm sick to death of it. It's worth paying any penalties to get out. Xfinity mobile service is causing problems in people's lives. We have all grown to depend on the fact that we have service, when we have paid for service.
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user_2dm35l
1 Message
8 months ago
I have the exact same issue. Never ever had a problem with our cell phones until we switched to Xfinity now our phones won't call out and no one can call us. It's both my phone and my husband's phone. I'm ready to get rid of Xfinity over the issue.
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user_upwqo9
1 Message
8 months ago
I’m having the same issue since last night. And unable to have it fix via chat since I don’t have a additional phone at this moment .
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user_20xvt3
1 Message
8 months ago
This is becoming increasingly annoying. My job has me traveling around a lot and I have a 2 year old son that I need to get in contact with when he is sick. I CONSTANTLY have been losing connection even urban cities. It is too a point were I can't even make calls inside my own house, unless I activate wifi calling. This issue has been going on and I have tried switching to airplane mode, I have made three trips to the xfinity store and they have swapped out the sim cards. Yet, none of this has improved my service. It has me thinking about switching to a different carrier. I like Xfinity, I have their cable and internet service. I can't take not being able to make calls and resorting to tips and tricks just to open an app. This problem started back in December I was hoping that it would resolve itself. Anyone know anything that is a permanent solution to this or should I just look for another mobile provider.
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user_7mrv4s
1 Message
6 months ago
Yes, I'm getting the same thing and xfinity has no clue in how to assist me; so frustrating, ugh!
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