ellemike's profile

New Poster

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13 Messages

Tuesday, January 30th, 2024 2:34 PM

phone not connected to network

Over the past several weeks I try to make a call and get the same message "Your phone is not registered on a network so yo can only make emergency calls".  I have to restart my phone each time this happens. The bigger problem is if someone is trying to call or message me and I'm unaware the problem exists. I've been told it goes directly into voicemail .

I have the Network Operators set to Select Automatically which it has always been since I got my Samsung s23. I recently change it to Xfinity Network Operators. Should I leave setting on Select Automatically or Xfinity Network Operators?

Has anyone else been experiencing this problem? 

Thanks

1 Message

1 month ago

Yes, I keep having the same problem. If you turn on airplane mode for a minute, then turn it off it reconnects as well. Don't know why it keeps happening.

Contributor

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69 Messages

@user_jr6k3k​ Thanks. I'll try this next time.

Visitor

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1 Message

1 month ago

Still having this issues and have done all the above. About ready to cancel everything as this is completely unacceptable 

Official Employee

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1.2K Messages

Our Digital Care Team can help, user_84896b. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

1 month ago

We are both losing service intermittently. It may be fine for days or hours. Then you may miss a very important call. I recently moved and will be ending my 20+ year loyalty to Comcast/Xfinity. It's impossible to talk with anyone on the phone. Their entire ploy is to be unreachable. I'm sick to death of it. It's worth paying any penalties to get out. Xfinity mobile service is causing problems in people's lives. We have all grown to depend on the fact that we have service, when we have paid for service. 

Official Employee

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1.4K Messages

I'm sorry to hear this has been your experience, user_6b5c4d. This is not how we would like you to feel. We'd like to help with any service concerns. What specific issues are you experiencing?  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I have S24 and have the same problem.  I had the same problem with my S23.  There is no permanent resolution it seems.  These complaints and comments have been going on for a long time and still no fix from Xfinity Mobile.  Each morning I check to see if I'm connected to the cell network by checking voice mail -- usually not connected!  So, I perform the routine -- airplane mode on then off -- service is restored.  No one at Xfinity seems to know anything;  they just try "stuff!"

Official Employee

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753 Messages

Hello wacrawfordjr. Please reach out to Samsung for troubleshooting this device as it may be something with the phone's hardware.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Frequent Visitor

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10 Messages

What a cop out. Asking each time can I help but have nothing concrete to help or a solution that works.
I recently bought A15 from Xfinity Mobile. After a month of working last 3 days I have the same

error "Not registered on the network"
So far I am yet to see any Xfinity professional giving a solution.

1 Message

17 days ago

I have the exact same issue. Never ever had a problem with our cell phones until we switched to Xfinity now our phones won't call out and no one can call us. It's both my phone and my husband's phone. I'm ready to get rid of Xfinity over the issue. 

1 Message

14 days ago

I’m having the same issue since last night. And unable to have it fix via chat since I don’t have a additional phone at this moment . 

Official Employee

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1.2K Messages

Hello, user_upwqo9, and other readers. The not registered on a network error indicates your phone sim card might have an issue.

A few troubleshooting steps that may help are:

- Restarting your device, and also checking for any updates

- Toggle the Wi-Fi off for 30 seconds, then turn it back on once more

- clean and reinsert your nanoSIM card while checking for damage and/or using a different sim

Our team can help troubleshoot too. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

14 days ago

This is becoming increasingly annoying. My job has me traveling around a lot and I have a 2 year old son that I need to get in contact with when he is sick. I CONSTANTLY have been losing connection even urban cities. It is too a point were I can't even make calls inside my own house, unless I activate wifi calling. This issue has been going on and I have tried switching to airplane mode, I have made three trips to the xfinity store and they have swapped out the sim cards. Yet, none of this has improved my service. It has me thinking about switching to a different carrier. I like Xfinity, I have their cable and internet service. I can't take not being able to make calls and resorting to tips and tricks just to open an app. This problem started back in December I was hoping that it would resolve itself. Anyone know anything that is a permanent solution to this or should I just look for another mobile provider.

Official Employee

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559 Messages

 

user_20xvt3 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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