Contributor
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25 Messages
static on VOIP phone calls
Since getting the service a month or so ago the call quality has been problematic. On about half the calls I make there is a clicking sound that makes it difficult to communicate. It's intermittent where sometimes I can call right back and the problem has gone away, other times the problem is still there. How can I fix this?
XfinityAmandaB
Official Employee
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1.4K Messages
4 months ago
user_6423da Thank you so much for your post for help with the clicking noise you are hearing when using your home phone! I know any noise on the line can be distracting, to say the least, so let us see what we can do to help. This issue is most commonly caused by feedback from in-home phone wiring. Do you use the phone jacks in your walls or do you have a main phone unit that plugs into the modem with smaller satellite base units that plug into power in the other rooms?
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user_6423da
Contributor
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25 Messages
4 months ago
I have a main phone unit that plugs into the modem with smaller satellite base units that plug into power in the other rooms.
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user_6423da
Contributor
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25 Messages
4 months ago
This is not a problem with the phone. I've had it for 4 years and never had a problem with AT&T landline service. It started when I switched to Xfinity voice.
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user_6423da
Contributor
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25 Messages
4 months ago
I have a central phone unit which is plugged into the modem and 3 remote wireless phones that communicate with the main unit. They all exhibit this problem. I'm using a Surfboard T25 modem which is on the Xfinity recommended list. I will try plugging the main unit into the other phone port on the modem for a few days and see if the problem goes away.
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user_6423da
Contributor
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25 Messages
4 months ago
I made a call today and still have the problem.
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user_6423da
Contributor
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25 Messages
4 months ago
I have another active issue on direct messaging and fear that if I address my message to "Xfinity Support" the two issues will get mixed up. Would it be possible to direct message with a person for this problem?
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