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Laurie
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Contributor

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408 Messages

Thursday, August 15th, 2024 6:37 PM

Set Voice pin to access voice

It started the other day I created a new pin but every time I try to access the voice  on my account.  I received a pop-up saying I need to set a pin I've always had one and I did reset it just in case.

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Updated 

21 days ago

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o11iver

Regular Visitor

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5 Messages

29 days ago

I have the same issue and cannot get a live person.

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Laurie

Contributor

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408 Messages

I fixed it by actually changing the PIN on the website on my computer

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28 days ago

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XfinityThomasC

Official Employee

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1.8K Messages

@Laurie thanks for the update. Are you also able to access the voice features now? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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XfinityJorge

Official Employee

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1.5K Messages

 

o11iver Hello! Thanks for using our Forums to write our team and we are happy to work with you tif you are still having issues. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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char2014

Contributor

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67 Messages

28 days ago

A few days ago the same thing happened to me.  Tried the same thing as others.  Nothing worked.  I just now tried to access again and the message is gone and all is well.  Weird.

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char2014

Contributor

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67 Messages

28 days ago

Well, a few hours later and the message is back!!  Grrrr.  

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Skyridge

Regular Visitor

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5 Messages

23 days ago

I'm having the same issue.  It never asks you for your PIN to access voicemail.  It just tells you to get your PIN.  I reset my PIN.  Still will not ask for my PIN.

Could someone from Comcast please post a solution.

1

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XfinityAntoine

Official Employee

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1.3K Messages

Thanks for reaching out, Skyridge! Have you already tried to turn on off the Skip PIN option? Try the following;

  1. Access the voicemail system.
  2. Press 4 for personal options.
  3. Press 2 for administrative options.
  4. Press 1 to open the administrative options.

From there there should be an option to turn off Skip PIN.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

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