2 Messages
Nomorobo and Advanced Call Forwarding
Like many prior postings here, I am unable to use Nomorobo because I need to set it up by using Advanced Call Forwarding. But the settings page for that feature says:
Advanced Call Forwarding
Send your incoming calls to up to 5 phone numbers simultaneously.
This telephone number does not have access to Advanced Call Forwarding.
Customize your Xfinity Voice package today by calling 1-800-XFINITY.
I spent nearly 2 1/2 hours on the phone with your tech support without resolving this, plus at least 4 visits to the Xfinity store.
This is the same problem as these:
and more.
Plus this is a dead link:
https://www.xfinity.com/support/articles/nomorobo
People who posted in these forums have been helped on a case-by-case basis. Surely Xfinity could fix it for all users, but it is extremely frustrating that they have not.
Please fix this for me. I'm ready to take my VOIP business elsewhere if you can't.
Accepted Solution
XfinityKrista
Official Employee
•
1.5K Messages
1 month ago
Hello @user_a4me6q, thank you for taking the time to reach out on social media. I understand your concern with Nomorobo, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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Accepted Solution
user_a4me6q
2 Messages
1 month ago
It took far too long, and too much effort, but finally this was fixed. Nobody told me what they did or found, so I have no advice for anyone experiencing the same problems. It simply shouldn't be this difficult to get a key feature to work.
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