Visitor
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14 Messages
Advanced call forwarding not available
What needs to be done to activate “Advanced Call Forwarding?” Are there more fees involved? To utilize call filtering via Nomorobo, your reps have routinely referred me to this option, which they fail to realize isn’t available on my account.
CCJennifer
Problem Solver
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743 Messages
2 years ago
Hello @user_cbe486! Thank you for reaching out on our community forum. This link has more information about advanced call forwarding.
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user_cbe486
Visitor
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14 Messages
2 years ago
In the Xfinity voice menu, ‘Advanced Call Forwarding, the page indicates: This telephone number does not have access to Advanced Call Forwarding. This is the message I’ve had since first trying to set it up. Thank-you.
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user_f97138
Visitor
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1 Message
1 year ago
Trying and trying to get Advanced Call Forwarding enabled. Chat lasted 2 hours (80 screenshots of the conversations) and I was passed off to 4 agents in total. The last one said the problem would be resolved in 2 hrs and I’d receive a text validating that. Havent heard another word from xfinity since. Beyond frustrating.
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user_0b68c6
Visitor
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4 Messages
1 year ago
@user_f97138 I've been down the same path with unfortunately no resolution. Spent literally hours on the phone and on chat with different agents. Often had to start back at the beginning, even though I documented the problem with screenshots a number of times. I finally gave up; I just could not spend any more time. I hope you either get it worked out or figure out an alternative solution (we can't use NoMoRobo without this feature). If you do, please come back and post!
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