Profile BLOCKED from logging in
Maybe one of the moderators here can help me. It seems since my last post on 10/4 in thread False Cancellation Request | Xfinity Community Forum I have been unable to log in to the Forum ONLY, using my primary profile. I can use the same login to access my account without issues. I had to create a new profile using a secondary login on my account in order to post here. I have been calling Customer Support since 10/6 to find out why I cannot login to the Forum. I could access the Forum as a guest and looking at my profile see that it is BLOCKED. Comcast Security Assurance cannot find out why my login fails even after four IH ticket escalations. It appears they don't know who handles the Forum website user authentication. I would like to know if somehow I have violated Forum Policies resulting in my login being BLOCKED and how to get reinstated/unblocked.