haz10's profile

Contributor

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24 Messages

Mon, Nov 21, 2022 3:08 AM

Private

Just posted a question. In the right side under the date there is pink "label" that shows PRIVATE. Clicking on it doesn't do anything. What does this "label" mean?

Thanks

BruceW

Gold Problem Solver

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24.2K Messages

15 days ago

... pink "label" that shows PRIVATE. Clicking on it doesn't do anything. What does this "label" mean? ...

Forum Administrator @XfinityJessie has posted:

... the forum will automatically privatize any post that either has some type of guideline violation or has images attached. Images are typically approved by our team within 24-48 hours after being posted ...

See https://forums.xfinity.com/conversations/getting-started/disappearing-forum-posts/606894c37437b81d05b7b638?commentId=606b25cb322c887da0f3c0a2$$$

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
haz10

Contributor

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24 Messages

15 days ago

Thanks for your quick and helpful reply. I had no idea that this is how things work.

Your reply states: "

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.".

Does this apply to everyone? So if someone REPLIES to my post, I will not be notified? Do I have to keep going and checking on the website? Is there something I could set to ask to be notified if someone replies? Thanks.

(edited)

BruceW

Gold Problem Solver

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24.2K Messages

... Does this apply to everyone? ...

@haz10​ : I'm not sure. It's definitely true for me, but I don't know about others. Posting this as a Reply so you can see for yourself whether Reply notifications work for you. I get email and "bell icon" notifications for Comments, but do not know if Reply notifications work the same. Hope this helps!

(edited)

MNtundraRET

Expert

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5.4K Messages

14 days ago

I checked your post marked "Private". It shows that an Image was removed.

The computer program marked the post "Private".  When an Expert sees that we check for personal information.

If none found, we make the post "Public".

BruceW

Gold Problem Solver

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24.2K Messages

14 days ago

@haz10 : Since that image was removed for "Personal Information", you'll have to edit the image to blank out the PI, or just post text if possible. What counts as PI? See https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236 and https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
haz10

Contributor

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24 Messages

14 days ago

Your comment just came in, BruceW. Thanks for the explanation. The "personal info" is not a valid, working email address, but obviously whoever looked at it had no way of knowing. I will try to remove it, but the text in my post has the essential info.

Administrator

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5K Messages

@haz10​ 

Thank you for posting your question here in the Xfinity Forum. As mentioned by other users, some posts are privatized automatically by the platform and some are privatized by an Expert or employee for further Admin review. Your post was privatized automatically due to the image. After review it appears there was personal information included in the image that was not appropriate for our public forum. Pease note, any personal information of any kind will be edited or removed this includes "working email address". As we do not want to compromise your account, your security, or potentially allow your information to be spammed due to it being public. You are welcome to edit the post further to provide additional information/images. 

As mentioned by BruceW, we ask that all user posts adhere to our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policies. By having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community. Please review those documents, as repeated violations to those posted rules could result in a user's revocation of their Xfinity Forum posting privileges. 

Please let us know if you have any other questions or comments. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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22 Messages

Thanks. I do have another question which I asked already but nobody replied. What's the difference between "comment" and "reply" other than as I just learned, Reply doesn't notify users that it was posted? What's the benefit of this, particularly since one has no way of knowing that Reply doesn't send a notification and one cannot enable that in their profile to do it?

Contributor

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22 Messages

8 days ago

Thanks. I do have another question which I asked already but nobody replied. What's the difference between "comment" and "reply" other than as I just learned, Reply doesn't notify users that it was posted? What's the benefit of this, particularly since one has no way of knowing that Reply doesn't send a notification and one cannot enable that in their profile to do it?

Administrator

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5K Messages

@user_eff65b​ 

Thank you for posting your question. Replies are what I am doing right now replying to your question. So these are used when you would like to reply to a specific user on a thread. Comments are when you would like to reply to the original poster's question or make a general comment on the thread (not directed to a specific person). I hope that clears things up for you. Please let us know if you have any other questions. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
BruceW

Gold Problem Solver

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24.2K Messages

7 days ago

@user_eff65b wrote: "... What's the difference between "comment" and "reply"  ..."

Forum administrator @XfinityJessie discusses this in some detail in https://forums.xfinity.com/conversations/getting-started/forum-comments-vs-replies/62583f452575550291d522eb?commentId=633ae98648c60d55e60584a2.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Contributor

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22 Messages

7 days ago

Thanks @BruceW. This helped. I updated my preferences about notifications in my profile. However, what I see on the list of notifications, is that being notified when "New direct messages received" and "New reply on posts I have posted or followed" is an option. They were enabled by default, but I have never been notified for these instances. Is this a bug?

XfinityOtto

Official Employee

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397 Messages

I am glad that the issue is resolved. Please let us know if you have any other issues in the future. We are here to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
BruceW

Gold Problem Solver

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24.2K Messages

7 days ago

...  Is this a bug?

I think so. This version of the Forum software has been in use for nearly two years, and I have never received any notification for a Reply. The topic I posted the link to above is a discussion of that problem. I have always had all the profile notifications you mentioned turned on, but still no notifications for Reply messages.

Which is why I keep posting:

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

Contributor

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22 Messages

7 days ago

Thanks. At the link you sent me, the Comcast rep mentioned that everything works as designed and always worked. I guess not...  XfinityJessie, the topic was somewhat clarified, no issue was unfortunately "resolved". While one enables all notifications, they do NOT happen....  Maybe one day this can be fixed.

BruceW

Gold Problem Solver

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24.2K Messages

7 days ago

... Maybe one day this can be fixed.

We can hope! But I'm not holding my breath. Note that I began that thread 7 months ago, and @XfinityJessie posted "Happy to get this reported" nearly two months ago. But for me, notifications for Replies are still not working.

lease be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Contributor

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22 Messages

7 days ago

Unfortunately reporting a problem is not enough....

I am wondering if you know if one can get answers about the state of a ticket (if I have the ticket number) on this forum or if not, how can I get an update? Getting to any human being who knows anything about anything is next to the impossible and usually not productive....    Maybe one of the Comcast staff who watches this forum can help if you don't know. Thanks.

Official Employee

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466 Messages

I would be more than happy to look into the state of the ticket for you. Can you please send our team a direct message with your full name and address? @user_eff65b

 

 

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

 - An "Xfinity Support" graphic replaces the "To:" line.

 Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
BruceW

Gold Problem Solver

 • 

24.2K Messages

7 days ago

... answers about the state of a ticket (if I have the ticket number) ...

I can't help since I'm not Comcast. If an employee doesn't respond to your question you might try posting it in the Customer Service forum at https://forums.xfinity.com/topics/customer-service/602d5700e6b3965d18e3a5ae. Don't post the ticket number, wait for an employee to request it in a Direct Message.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Contributor

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22 Messages

7 days ago

Thanks, @Brucew.........

Contributor

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22 Messages

7 days ago

Posted ticket # to Direct Message as instructed and waiting for an update regarding what's being done about the problem reported on 11/20 and the additional problem created by Comcast after the formal ticket was opened on 11/27 (no more webmail in or out for the email address reported with a problem with Apple mail for outgoing email- Comcast SMTP server issue).

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