Contributor
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81 Messages
Private
Just posted a question. In the right side under the date there is pink "label" that shows PRIVATE. Clicking on it doesn't do anything. What does this "label" mean?
Thanks
Contributor
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81 Messages
Just posted a question. In the right side under the date there is pink "label" that shows PRIVATE. Clicking on it doesn't do anything. What does this "label" mean?
Thanks
BruceW
Gold Problem Solver
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26K Messages
2 years ago
Forum Administrator @XfinityJessie has posted:
See https://forums.xfinity.com/conversations/getting-started/disappearing-forum-posts/606894c37437b81d05b7b638?commentId=606b25cb322c887da0f3c0a2$$$
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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haz10
Contributor
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81 Messages
2 years ago
Thanks for your quick and helpful reply. I had no idea that this is how things work.
Your reply states: "
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.".
Does this apply to everyone? So if someone REPLIES to my post, I will not be notified? Do I have to keep going and checking on the website? Is there something I could set to ask to be notified if someone replies? Thanks.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
I checked your post marked "Private". It shows that an Image was removed.
The computer program marked the post "Private". When an Expert sees that we check for personal information.
If none found, we make the post "Public".
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BruceW
Gold Problem Solver
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26K Messages
2 years ago
@haz10 : Since that image was removed for "Personal Information", you'll have to edit the image to blank out the PI, or just post text if possible. What counts as PI? See https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236 and https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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haz10
Contributor
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81 Messages
2 years ago
Your comment just came in, BruceW. Thanks for the explanation. The "personal info" is not a valid, working email address, but obviously whoever looked at it had no way of knowing. I will try to remove it, but the text in my post has the essential info.
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user_eff65b
Contributor
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28 Messages
2 years ago
Thanks. I do have another question which I asked already but nobody replied. What's the difference between "comment" and "reply" other than as I just learned, Reply doesn't notify users that it was posted? What's the benefit of this, particularly since one has no way of knowing that Reply doesn't send a notification and one cannot enable that in their profile to do it?
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BruceW
Gold Problem Solver
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26K Messages
2 years ago
Forum administrator @XfinityJessie discusses this in some detail in https://forums.xfinity.com/conversations/getting-started/forum-comments-vs-replies/62583f452575550291d522eb?commentId=633ae98648c60d55e60584a2.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_eff65b
Contributor
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28 Messages
2 years ago
Thanks @BruceW. This helped. I updated my preferences about notifications in my profile. However, what I see on the list of notifications, is that being notified when "New direct messages received" and "New reply on posts I have posted or followed" is an option. They were enabled by default, but I have never been notified for these instances. Is this a bug?
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BruceW
Gold Problem Solver
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26K Messages
2 years ago
I think so. This version of the Forum software has been in use for nearly two years, and I have never received any notification for a Reply. The topic I posted the link to above is a discussion of that problem. I have always had all the profile notifications you mentioned turned on, but still no notifications for Reply messages.
Which is why I keep posting:
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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user_eff65b
Contributor
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28 Messages
2 years ago
Thanks. At the link you sent me, the Comcast rep mentioned that everything works as designed and always worked. I guess not... XfinityJessie, the topic was somewhat clarified, no issue was unfortunately "resolved". While one enables all notifications, they do NOT happen.... Maybe one day this can be fixed.
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BruceW
Gold Problem Solver
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26K Messages
2 years ago
We can hope! But I'm not holding my breath. Note that I began that thread 7 months ago, and @XfinityJessie posted "Happy to get this reported" nearly two months ago. But for me, notifications for Replies are still not working.
lease be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_eff65b
Contributor
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28 Messages
2 years ago
Unfortunately reporting a problem is not enough....
I am wondering if you know if one can get answers about the state of a ticket (if I have the ticket number) on this forum or if not, how can I get an update? Getting to any human being who knows anything about anything is next to the impossible and usually not productive.... Maybe one of the Comcast staff who watches this forum can help if you don't know. Thanks.
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BruceW
Gold Problem Solver
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26K Messages
2 years ago
I can't help since I'm not Comcast. If an employee doesn't respond to your question you might try posting it in the Customer Service forum at https://forums.xfinity.com/topics/customer-service/602d5700e6b3965d18e3a5ae. Don't post the ticket number, wait for an employee to request it in a Direct Message.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_eff65b
Contributor
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28 Messages
2 years ago
Thanks, @Brucew.........
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user_eff65b
Contributor
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28 Messages
2 years ago
Posted ticket # to Direct Message as instructed and waiting for an update regarding what's being done about the problem reported on 11/20 and the additional problem created by Comcast after the formal ticket was opened on 11/27 (no more webmail in or out for the email address reported with a problem with Apple mail for outgoing email- Comcast SMTP server issue).
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