Contributor
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111 Messages
My post on February 25
I did a post Saturday 2/25 regarding on-demand problems, I received a few "Likes" and also a message from "XfinityJessie". If I try to read Jessie's message, I get a 404. Also, it appears my post was deleted. What's up?
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
2 years ago
@rufus97
We apologize you had one of your posts removed. Any time a post is removed in our forum it is due to a Xfinity Forum Guideline or Acceptable Use Policy violation (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028 and here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379). We ask that you please review those documents thoroughly as continued violations could result in a revocation of a user's Xfinity Forum posting privileges. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community.
Like with this topic, you authored 2 nearly identical posts on the same issue. Although you may have used different words to describe your concern, the details and the issue you were describing was almost exactly the same. You can find your original post on the topic of OnDemand pricing, where our team is already actively engaging with you here: https://forums.xfinity.com/conversations/on-demand/ondemand-now-charging-for-new-seasons-or-episodes/63e1510bd9aa6753d37b0195. You will notice any duplicate posts authored by you or any other user, removed. We ask that if you have additional information to share on a topic, instead of starting a new thread, to navigate to your original thread on the topic and share your new information there. By creating multiple posts on the same topic you are inadvertently created issues with our engagement tool and slowness in our team's ability to respond to you. Again, this is why we have a policy requesting users to please refrain from duplicate posting.
We hope this addresses your concerns. Please let us know if you have any other questions.
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