Login to the Forum

I'm sorry to hear that you're still unable to sign into the Forums, @Terry0327! From the original post, I just want to clarify something; is this username that you're currently using the one that you want to be signed in under? 

Yes, Terry0327. This is my 3rd attempt to post this. It allows me to post every now and then.

Sometime I can post but can never login. It always takes to the registration page and stops there.

Nothing works for me either.  Seems like someone at Xfinity could reset the user name. Mine does the same thing on all computers in my home. Four of them.

When I talk to Xfinity they want me to clear my history and cashe.  However it’s on all my IPads and IPhone plus laptop. 

@SimbiAni 

We sincerely appreciate you posting your question and apologize for the inconvenience you are experiencing. If your aol email is associated with your active account, you should be able to access that account when clicking the “Sign In” option in the Xfinity Forum. If that email is associate with an old/in-active account you will not be able to use it to access the forum. If you do not remember your password associated with that email when attempting to login to the forum, you will need to use the “Forgot Password” option when you see the login screen.

If you are still having issues accessing the other profile feel free to share that username and we will do all we can to investigate further.

Nothing is old or inactive, this username last had activity on it back in January. My preferred email was working with it then. 

But returning now, there were no options at all to sign-in with only a regular email & password, it just went straight to Xfinity itself to login with an ~Xfinity acct. Literally - clicking on the "sign in" link popped open a window to log into Xfinity's website first.

So I had to login with my main acct to get back to my original username. But then it was nagging me to "register" & the email box was always greyed out & filled with my comcastnet email. I just don't use that for anything (nice to have as a backup "just in case" tho) so I want this acct to use my AOL one instead. It's also marked as my preferred email for the Xfinity acct too, so it's weird that the forums' email infoboxes are fully locked & not changeable here. Shdnt the forums ~match the acct's preferred email address?? 

Thank you for the clarification in sharing these details with me. Have you tried clearing your cache or trying a different browser? 

 If none of these steps work, you can send me a direct message and we can look into it together.

To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

screencap of the greyed-out issue:

<removed private information-email> 

..that info isn't private, it's public & already easily accessible & available anywhere as my contact info lol not some big secret 😅

@SimbiAni 

We apologize you continue to experience issues. Can you please provide what username that you are having issues accessing?

Please note, due to Comcast SSO, there is no way to change an email address or log in with an email address/password that is not associated with your Xfinity account. 

Additionally, sharing any personal information including email addresses in posts or in images, is a violation of our Xfinity Forum Guidelines. This ensures we are able to retain the privacy of your personal information and account. 

We look forward to hearing back from you. Please let us know if you have any other questions.