RE: Login

I moved to another address 4 weeks ago. I have been not able to access my account or made payments. I addition they have the wrong address of my house. I have been not able to make payments because I cannot access my account and they want to disconnect me and charged for late payments.

I Xfinity disconnect my account, I will not able to work (I work from home, and my son cannot connect to the school district- he study from home)

Complete mess. I cannot access my account, I am not able to pay and THEY HAVE MY WRONG ADDRESS>

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Expert

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30.9K Messages

3 years ago

@marcomeneses When you moved, if you transferred your service, you were given a new account number, and probably a new username to login with.

To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup

Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.

If that doesn't work you will need to call and ask what your new account number is and how to login.

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Sign-In and Account Management

marcomeneses

RE: Login

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