Contributor
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209 Messages
Login to the Forum
If I try to login to the Xfinity Forum I get a page that already has my name and email address and Old Forum name. When I check the Agree to Terms box I get an error message that "Email Already Exist Please Use a Different Email Address. Then I am stuck on that page no matter what I do. I cleared my computer and no change. For the first time I am able to get to this page. If I click to sign in I go to the sign in page I mentioned above.
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
3 years ago
**Update 09/09/2021**
All,
Our vendor has identified the issue and are working on putting a permanent fix in place by next Friday, 09/17/2021. In the meantime, if you would like to direct message me with the username you are trying to gain access to and the associated email. Thank in advance for your continued patience as we work to get this resolved as soon as possible.
**Original Message 09/02/2021**
All,
We sincerely apologize for the inconvenience this issue has caused. We have spoke with our forum platform vendor and this does appear to be a known issue. They mentioned they are working on a permanent fix and hope to have it implemented soon. We ask that you please test again after Labor Day (Monday, 09/06/2021).
We appreciate your patience as we work to have this completely resolved as soon as possible and with all your help at getting this identified.
(edited)
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XfinityJamesC
Official Employee
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1.5K Messages
3 years ago
Greetings, @Terry0327! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your login, but you have definitely come to the right place for assistance.
Are you currently signed in with your correct and/or preferred email address, or were you wanting to sign in here with a different email address?
Have you tried using an incognito browser? That usually bypasses all the cache errors, so your old login details won't appear in the sign in fields.
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Terry0327
Contributor
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209 Messages
3 years ago
Still cannot sign in to the Forun.. If I try to Login in it takes me to a Registration Page and will not allow me past that. My account needs to be reset.
For some reason it allows me to post every now and then. Its the same thing of 4 different computers in my house.
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CCJessie1
Retired Employee
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5.9K Messages
3 years ago
@Terry0327
We sincerely apologize for the inconvenience that you are experiencing when attempting to log into the Xfinity Forum. After initially accessing the Xfinity Forum, to sign into your current 'Terry0327' profile you will need to click the Sign In option in the upper right corner of the screen.
From there you will see a Comcast Single-Sign On login screen.
![Media preview](https://prod-content-care-community-cdn.sprinklr.com/cd58a8fd-ee2e-46c9-8c79-e9309441066e/Picture2-2d67c137-72d7-4c1c-b808-4d2cdac453a2-665157113.jpg)
You will need to use the email and password that you have associated with this profile. Once entered click the Sign In option. Since your profile is clearly active it should take you back to the forum and you will be logged into your 'Terry0327' profile. Unfortunately, if you have a Pop-Up Blocker or any other feature that prevents this login screen from displaying you could trigger a forum registration page instead. On that page you will see options to choose a username and agree to our forum guidelines.
If this is what you are seeing, please check to see if your pop-up blockers are disabled. If after disabling any pop-up blocker you are still experiencing issues, please send me a direct message and we can investigate further.
We look forward to hearing back from you.
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SimbiAni
Contributor
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22 Messages
3 years ago
(first time visiting since before the major website redesign)
..how do I change the email back to my preferred AOL one??
At least my username is still intact, tho my activity is sparse.
The issue is on the "Profile Settings" page, [email] is greyed out.
Am I stuck with the comcastnet email on this forums acct forever?
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DreamSayerZ
Problem Solver
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488 Messages
3 years ago
I have this problem also. Trying to get help to no avail.
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marcomeneses
New Poster
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4 Messages
3 years ago
I moved to another address 4 weeks ago. I have been not able to access my account or made payments. I addition they have the wrong address of my house. I have been not able to make payments because I cannot access my account and they want to disconnect me and charged for late payments.
I Xfinity disconnect my account, I will not able to work (I work from home, and my son cannot connect to the school district- he study from home)
Complete mess. I cannot access my account, I am not able to pay and THEY HAVE MY WRONG ADDRESS>
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