Disappearing Forum Posts

Well I found the email corresponding to the notification I mentioned -- it showed up in the Spam folder in the Xfinity webmail system, so I would not ordinarily have seen it in my regular email client or Gmail. I have sent a message to the individual who responded (flagging my post as a duplicate) to try to sort out what I'm doing wrong.

requa, sending an unsolicited private message to anyone on the forums is against the Acceptable User Policy and the Forum Guidelines.  You might want to review these so that you will understand how to post here.

Thanks for pointing this out. However, I'm still spinning in circles. First, there was no way for me to respond publicly to the user's post because, as I said above, I cannot access the thread. When I try, including clicking the notification from this and other users, I only reach a 404 error page saying I lack permission. Second, the other user's post that I first saw in notifications was a one-word response ("Duplicative . . . ."), also violating rules. Two wrongs don't make a right and I'm not saying they should, but I really just don't know the mechanics here.

I posted a question that for some reason showed up as a private thread. I did nothing to make it private, and it was not addressed to anyone. In my attempt to resolve this and actually get an answer to my question, I reposted and explained why I was doing so. Multiple other users have responded to my repost, but I cannot even see the thread. I see the notifications in the forum and in my email. I still see the thread marked as private but I don't think anyone else does. 

I am just trying to participate in a forum in a meaningful and responsible way, but it is not working out for me.

Thank you, Valerie. I have reviewed the Get Started page you linked, and believe I have followed all of the steps properly. I still cannot access my reposted thread, even by following notifications that others have responded, and I still do not understand why my original post appears as a private post. I definitely see and can respond to this thread. I would appreciate any additional suggestions.

Dan

@ComcastRob, when I click on a notification that someone has responded to my post under the notification bell icon, I land on a 404 error page as shown below. The thread in question is one I created on the Xfinity Mobile forum entitled Notification Colors in Visual Voice Mail. Note that this is the second thread I created with the same title and content but beginning with my explanation for reposting due to the unexpected "Private" tagging of my original post, which I can still access. I do not know how to turn off the Private tag on that one.

I have found none of your posts removed. None show "Private" now.

The post marked as Private is at https://forums.xfinity.com/conversations/xfinity-mobile/notification-colors-in-visual-voice-mail/6065eef27437b81d05b79b7d. 

Here is the indicator in the thread list showing it as Private in my view:

Is it possible that I somehow created two separate profiles, but with user name "requa," but with under using my Comcast address and the other using my Gmail address? If so, might this explain the issues I'm seeing, and how do I resolve it?

The Comcast Site and the Forum have been moved to a different company who created the code. There are many "bugs" being found in the coding.

Nothing works very well right now. Coding is slowly being fixed as we go on.

Some early posts were marked "Private" by the computer program. We try to mark them "Public" when we locate those marked incorrectly.

We all are having problems using this site right now.

Thank you, Rob, and I would be glad to engage in this privately, but I'm not clear on what I'm clicking (I already made the mistake once of sending someone an unsolicited PM). Are you suggesting that I click the Chat bubble for Peer-to-Peer messaging and address the message to Xfinity Support, or is there some other handle I'm not seeing?

That would be a good idea.

Thank you for this detailed explanation, @ComcastJessie. I had wondered if the inclusion of an image was related to the marking as private, but I did not think about the phone number. I have reposted the image with the phone number redacted.

Dan