Contributor
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152 Messages
Community Profile
📧 I had to change my email address , it needs to be changed in my profile .
The edit doesn't allow me to do so ~ it's dimmed .
I had asked once before but was told that it couldn't be done … I would have to re-join and start over again . I'm having difficulty believing that this is the correct answer , surely something so simple could be changed ? I certainly hope so because I'm not receiving any emails from this community , hence I don't know what's going on . 🤷♀️
Christine
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
2 years ago
@Chrissy15221
We are happy to change your Xfinity Forum username to something of your choosing that does not violate our Xfinity Forum Guidelines or our Xfinity Forum Acceptable Use Policy. Unfortunately, due to the Xfinity Forum's SSO policy, we are unable to change your login email address. If you need to use another email address to login to the Xfinity Forum or receive forum notifications, you will need to add that email to your Comcast account as a preferred contact email, then you can use it to register for a new Xfinity Forum profile.
Please let us know if you have any questions about this or need additional assistance.
Additionally, we ask that you please refrain from posting about the same concern on multiple threads. This duplicate posting is considered a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. We ask that you please review those documents thoroughly as continued violations to those posted guidelines could result in a user's revocation of their Xfinity Forum posting privileges. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.
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