pprfldr's profile

Regular Visitor

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2 Messages

Tue, Nov 19, 2019 11:00 AM

Change Community Forum ID/Name

I don't want my email address to be my community forum ID. I don't recall ever being given the option of choosing an ID for the forum. Can you help me change it?

Thanks

Responses

Administrator

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4.4K Messages

2 y ago


@AGM1204 wrote:

I had a username of AGM1204 (which is what I want to continue using) but when I tried to login to user the forum today it would only bring me to the "Create a Username" page not a login page and when I entered AGM1204 it told me, of course, that that username was already in use.  Yes, duh!  It's me!!!  So, the only way to get around that and get into the forums was to create another user name (addimoore) which I am using currently but do NOT want to use.  Would you be so kind as to change my username back to AGM1204?  Thank you!!!


 

@AGM1204,

 

Welcome back to the Xfinity Forum. We sincerely apologize for the issue you are experiencing with your previous username @1204AGM . After searching the username it does appear that the username is still active and is available for you to access with the correct email and associated password. I can also tell you that the email you used for this new username is not the same that you used for that other username. 

 

If you do not remember these credentials for the AGM1204 username, feel free to private message me with your full name, address and phone number to discuss/update this information. 

 

Please let me know if you need anything else or have any other questions. 

Again

Expert

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26.4K Messages

2 y ago

@pprfldr 

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.

Regular Visitor

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3 Messages

2 y ago

Seems there is no self-serve way to do this.  I notice in the archives, changing my forum user name is possible....

Again

Expert

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26.4K Messages

2 y ago

@RFman 

Your issue has been escalated to the Forum Administrator.  You will be contacted as soon as possible so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.

Administrator

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4.4K Messages

2 y ago


@RFman wrote:

Seems there is no self-serve way to do this.  I notice in the archives, changing my forum user name is possible....


@RFman,

 

Welcome to the Xfinity Forum. As long as your requested new username does not violate our Xfinity Forum Guidelines or Xfinity Forum Acceptable Use Policy we will happily make your requested change. Feel free to post a reply with your new requested username or send me a private message with that information. 

Regular Visitor

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3 Messages

2 y ago

PM sent.   Thanks!

New Poster

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1 Message

1 y ago

Hello, would anyone be able to change my forum username from my current one to "aloadofbooks12"?

Administrator

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4.4K Messages

1 y ago

@aloadofbooks12 

 

You will notice your requested username change has been complete. Please let us know if you need anything else. 

Frequent Visitor

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6 Messages

1 y ago

Hi will you change my name to Perrier please?

New Poster

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2 Messages

1 y ago

How do I change my forum username?

jav6joev

Gold Problem Solver

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2.2K Messages

1 y ago


@jetpinoy wrote:

How do I change my forum username?


There are several threads where other customers had the same question. 

See https://forums.xfinity.com/t5/Getting-Started/Community-Forum-Username-Change/m-p/3234189

You have to get the attention of an appropriate Xfinity agent who can assist.  Hopefully, one will see your post.

Administrator

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4.4K Messages

1 y ago


@jetpinoy wrote:

How do I change my forum username?


@jetpinoy 

 

I am happy to help. Feel free to post your new username being requested here or via private message. 

Regular Visitor

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2 Messages

1 y ago

can someone please change my forum username from amandanear to mandybear88 please

Administrator

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4.4K Messages

1 y ago

@mandybear88 

 

You will notice your requested username change has been complete. Please let us know if you need anything else. 

Administrator

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4.4K Messages

1 y ago


@Perrier1 wrote:

Hi will you change my name to Perrier please?


@Perrier1 

 

The username Perrier was already in use by another user, so I changed your username to Perrier1. If this does not work for you or you would like another username, please let us know here. 

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