5 Messages
Can’t Post on preferred system
Description box grayed out on Firefox (windows desktop) private and non-private modes after cache and cookies are cleared. Also grayed on iPhone in DuckDuckGo app. Also grayed on safari mobile site. Posting now on iPhone from safari but only after requesting desktop version. You need new programmers (see other post on channel lineup info I’ll be posting after finishing this one). Which is annoying to do on a phone keyboard. And annoying because I don’t prefer safari ever.
plus I see now this desktop version won’t allow me to tag anything but top two items on the drop down.
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
7 months ago
All,
We are still actively working with our platform vendor for a permanent solution to this issue. For now, we are recommending users to try a different browser to access the forum for the time being. Users can also attempt a full clearing of their preferred browser history, cache, and cookies. Finally, if needed, there is also a workaround our team has been using, see below for that information.
Workaround:
Once we have a permanent fix in place, we will be sure to update this thread.
(edited)
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BruceW
Gold Problem Solver
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25.7K Messages
8 months ago
If I'm are not already signed in to www.xfinity.com when I click SIGN IN on forums.xfinity.com, it's supposed to log me in to www.xfinity.com as well as forums.xfinity.com, but it doesn't quite work. Worse, it appears to work, but leaves posting editor text entry fields "locked", and it loads some sort of junk into the browser so that, if I then sign in to www.xfinity.com, forum text entry is still messed up.
To clear the problem I had to do these steps in this order in each browser I use in the forums:
Since doing that I always make sure I'm logged in to www.xfinity.com before logging in to the forums. I haven't had a problem with "locked out" text entry fields since.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_L
5 Messages
8 months ago
Thank you. Sounded plausible. Appreciate the effort. But it didn’t work for me.
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user_L
5 Messages
8 months ago
Thanks @XfinityJodie. It’s randomly working today. I’m guessing something changed on your end. Nothing changed on mine. Thanks.
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Biff-Tannon
Contributor
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384 Messages
7 months ago
Doesn’t work properly for me and hasn’t since June of this year!
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Biff-Tannon
Contributor
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384 Messages
7 months ago
Just out of curiosity…. Who does the code maintenance for this site?
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Biff-Tannon
Contributor
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384 Messages
7 months ago
Hey hey hey! I can post from desktop/windows 10/firefox. (11/25/2023)! Did somebody fix something?
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Biff-Tannon
Contributor
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384 Messages
7 months ago
Will comcast ever fix this forum so that I can post from a laptop or desktop in my house on home Wifi or LAN?
I can not post from laptop or desktop consistently. One in a blue moon it actually works. It works phone only. I've had this issue for at least 6 months.
Thanks
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mrputtputt
15 Messages
6 months ago
oddly i have to use Brave browser to do this. Edge, Chrome and Firefox do not work when it comes to the description box. It's all greyed out for me and un-editable. I was able to start a thread back in August and I wanted to update it or share into on posts. But nada, cannot type in description content.
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