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Friday, October 27th, 2023 6:47 PM

Can’t Post on preferred system

Description box grayed out on Firefox (windows desktop) private and non-private modes after cache and cookies are cleared. Also grayed on iPhone in DuckDuckGo app.  Also grayed on safari mobile site.  Posting now on iPhone from safari but only after requesting desktop version. You need new programmers (see other post on channel lineup info I’ll be posting  after finishing this one).  Which is annoying to do on a phone keyboard. And annoying because I don’t prefer safari ever. 

plus I see now this desktop version won’t allow me to tag anything but top two items on the drop down. 

Gold Problem Solver

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25.2K Messages

1 month ago

Description box grayed out on Firefox ...

If I'm are not already signed in to www.xfinity.com when I click SIGN IN on forums.xfinity.com, it's supposed to log me in to www.xfinity.com as well as forums.xfinity.com, but it doesn't quite work. Worse, it appears to work, but leaves posting editor text entry fields "locked", and it loads some sort of junk into the browser so that, if I then sign in to www.xfinity.com, forum text entry is still messed up.

To clear the problem I had to do these steps in this order in each browser I use in the forums:

  1. sign out of the Forums (profile icon, "SIGN OUT")
  2. sign out of Xfinity (user icon, "Sign out")
  3. close all Forum and Xfinity windows/tabs
  4. delete cache
  5. delete all Sprinklr, Comcast, and Xfinity cookies
  6. close the browser, wait a moment, then reopen it
  7. sign in to https://www.xfinity.com/
  8. sign in to https://forums.xfinity.com/

Since doing that I always make sure I'm logged in to www.xfinity.com before logging in to the forums. I haven't had a problem with "locked out" text entry fields since.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

5 Messages

1 month ago

Thank you. Sounded plausible. Appreciate the effort. But it didn’t work for me. 

Official Employee

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1.1K Messages

@user_L Hello, thanks for the post. Appreciate all your efforts with trying to get our platform fully working for you. Since it's been a couple of days, any progress with removing the greyed out options? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

1 month ago

Thanks @XfinityJodie. It’s randomly working today. I’m guessing something changed on your end. Nothing changed on mine. Thanks. 

Contributor

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349 Messages

12 days ago

Doesn’t work properly for me and hasn’t since June of this year!

Contributor

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349 Messages

12 days ago

Just out of curiosity…. Who does the code maintenance for this site?

Contributor

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349 Messages

10 days ago

Hey hey hey! I can post from desktop/windows 10/firefox. (11/25/2023)! Did somebody fix something?

Official Employee

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249 Messages

@Biff-Tannon Nothing to my knowledge but we're happy to hear that you're back up.

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