Hulu automatically logs out

Hulu automatically logs me out. This has become more common, almost every day at this point. I have referenced a different article where an xfinity agent asked them to unplug the device. I have done all of these basic troubleshooting steps and I'm still logged out.

https://forums.xfinity.com/conversations/flex/hulu-keeps-logging-me-out/62b3bf5926e4b32f2deb05e4

The agent also suggest to select 'stay logged in'. That isn't an option on the app. At what point is the issue forwarded to the development team as a bug?