Hulu automatically logs out

Hulu automatically logs me out. This has become more common, almost every day at this point. I have referenced a different article where an xfinity agent asked them to unplug the device. I have done all of these basic troubleshooting steps and I'm still logged out.

https://forums.xfinity.com/conversations/flex/hulu-keeps-logging-me-out/62b3bf5926e4b32f2deb05e4

The agent also suggest to select 'stay logged in'. That isn't an option on the app. At what point is the issue forwarded to the development team as a bug?

Responses

CCKyla

Problem Solver

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411 Messages

3 years ago

Oh gosh, I'm sorry to hear that this is continually happening. Is Hulu the only app you're seeing this on?

0

R

RobInDaBurgh

Visitor

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1 Message

3 years ago

I’m having this exact same issue. And it’s only with Hulu.

1

U

user_75b099

Visitor

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1 Message

3 years ago

Same issue but mine is every app on the flex device

3

0

CCDanny

Recognized Contributor

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238 Messages

@user_75b099 It's great to see you posting in our amazing Xfinity Forum community! I know how frustrating the issue can be when you are logged out of an app like Hulu or in my case Disney+. The issue I was having was when watching Disney+ on my X1 box I would be logged out each time I left the app and then tried to come back in.

I did what was described in the link from the other forum topic. Unplugging my box for a minute and then plugging it back in did the trick.

I want to thank the original poster @xfinityss01 for providing a link to a past topic with some troubleshooting steps! Check out the forum post that @xfinityss01 provided to the post https://forums.xfinity.com/conversations/flex/hulu-keeps-logging-me-out/62b3bf5926e4b32f2deb05e4 .

What troubleshooting steps if any have yu tried thus far? Our great community is here to help!

I no longer work for Comcast.

3 years ago

0

U

user_4cdb7a

Visitor

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1 Message

@XfinityDannyB this did not work in my case I've tried unplugging it atleast 3 times and it's still logging out of every app everytime I leave the app

2 years ago

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XfinityArmand

Official Employee

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2.1K Messages

Hi there @user_4cdb7a! Where are you accessing the app? Are you using the X1 platform or are you accessing it with a Smart Decive like a phone or tablet?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

Flex

xss01

Hulu automatically logs out

CCKyla

RobInDaBurgh

user_75b099

CCDanny

user_4cdb7a

XfinityArmand

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