Xfinity comcast.net emails transition to Yahoo

@user_gwsv0g​

In their brilliance Xfinity and Yahoo put their heads together and lost my comcast.net e-mail account of twenty years.  It is entirely gone.  I have to migrate my contacts to gmail.

How do you know it's gone?  Unless you've transitioned your email to Yahoo, it's really doubtful that Yahoo has anything to do with this.  And, if you've transitioned, there's not much we can do from here.l

When was the last time you signed in to webmail?  https://connect.xfinity.com/appsuite

Try contacting Customer Security Assurance if you have not migrated.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

I can confirm that some of the contacts don't transition over as many of mine didn't. Also I was in my Xfinity account within the last 10-20 days. 

Michelle

Hey @user_gwsv0g. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity Email. Do you happen to know if your Xfinity Email is still active? You can easily determine the status by visiting our 'View your Xfinity Email account status' support page. Please let us know if the ID shows as Active or Inactive so we can help with next steps. 

Good morning @user_wotz2k, and thanks for posting to the Xfinity forums. Once the account has been transitioned to Yahoo, the only way to access the mail is through Yahoo Mail, and Yahoo would provide the support for that, so I am not sure if there is another way to have the adds removed other than upgrading.

@user_wotz2k​ 

Comcast mail has migrated to Yahoo! Mail, and apparently your account has been transferred over.  Your @comcast.net address is still usable through Yahoo! you didn't need to create a new account, just login as you always had but on the Yahoo! site instead.  To get rid of the ads, you would need to upgrade to the Premium account for $5 a month.  So, the answer to your other question is no, you have no other option but to log in to Yahoo! to get your email.  Comcast is shutting down their email service.

@JR63​ me too and I have about 12 different email addresses that I forward to my comcast account so I can read them in one place. I hate yahoo email it was filled with ads 

@JR63​ I wonder if corporate greed caused Comcast to make people transition their email addresses to Yahoo mail.

@user_008d2b​

How will I access my email from my other devices (iPhone, iPad) when I make the switch?

You will need to set them up with yahoo's servers.  See this post.

https://forums.xfinity.com/conversations/email/cannot-access-new-yahoo-comcast-email-oneither-mail-or-outlook/68f2835f083b9d0c208b8948?commentId=68fbb7afd631ed0baab9e693

https://forums.xfinity.com/conversations/email/cannot-access-new-yahoo-comcast-email-oneither-mail-or-outlook/68f2835f083b9d0c208b8948?commentId=68fbb7afd631ed0baab9e693

https://forums.xfinity.com/conversations/email/cannot-access-new-yahoo-comcast-email-oneither-mail-or-outlook/68f2835f083b9d0c208b8948?commentId=68fbb7afd631ed0baab9e693

Hi @user_008d2b Thank you for dropping in on the thread. Our amazing expert @Again has provided the best link for the email with Yahoo. If you need anything further let us know.

@user_81mv16​

How do I know if my Comcast account has been merged with yahoo?

Are you using a third party email app like Outlook, Thunderbird, Apple/Mac mail?

You will have to accept the Terms of Service and Privacy Policy from Yahoo before your account is transferred.  The best way to find out is by logging in to webmail where an official verified email will greet you to migrate to Yahoo! Mail.  It will not happen behind the scenes so you will have to accept those before your email will migrate.