@user_4ofi07  We are very sorry that you are not having a good experience with the Yahoo email. Once the switch has been made there is not a way to go back. 

The Switch was done with no announcement. The Switch was a forced action without asking for my consent. There was no procedure to allow xfinity/comcast customers to continue to use only xfinity email services if I did not switch to yahoo messenger. Now I get bombed constantly by yahoo messenger spam. And do not say well you can always move to another 3rd party email service or chance your browser, etc. I hope a new IP provider moves into my area that does not pull this bullying behavior.

@Latoque​ I know I sound like a broken record but.....I keep asking this......I use Comcast webmail sometimes but mostly use MS Office Outlook 2016. If I do not move to Yahoo is there a way to use Outlook 2016 as my email client as I do today  and  KEEP my comcast.net address or is the only way to keep comcast.net email address is to move to Yahoo?

I keep seeing posts about using another email client rather than Yahoo so thats why I keep asking if moving to Yahoo is the ONLY way to retain comcast.net address. Thanks

@TerriB wrote: "... is there a way to use Outlook 2016 as my email client as I do today and  KEEP my comcast.net address or is the only way to keep comcast.net email address is to move to Yahoo? ..."

Sadly Terri, we just don't know. The company's statements have been so confusing and inconsistent that it's tempting to believe that they themselves don't know what they are going to do, or when they are going to do it. If they had any sense, they'd roll back this whole thing and forget the idea. But, of course, that would require having sense . . .

The only thing we can be sure of is that they will do whatever they believe is the most profitable, no matter how loud their customers scream. It's the Comcast/Xfinity Way!

Thanks Bruce, It is such a disaster already in so many ways that I am sure I can't count on being able to use my comcast.net addy UNLESS I fall on my sword and migrate. I am terrified to even do that at this point.

Did they really think this move was going to be acceptable and smooth? I have read so many things that got totally hosed up already. There are so many negative comments/pushbacks on here so can you imagine how many comments and complaints are NOT on here?

UPDATE......I found this.....do you believe it?

Using Your Comcast Email in Outlook 2016 Without Migrating to Yahoo

Yes — you can keep your Comcast email address in Outlook 2016 without switching to Yahoo. Comcast supports standard IMAP/SMTP protocols, so you can configure Outlook manually to connect securely.

Recommended Setup (IMAP for Multi‑Device Access)

IMAP is the better choice if you use your email on multiple devices, as it keeps your mail and folders synced across all devices Xfinity+1.

Incoming (IMAP) Server Settings

• Server name: imap.comcast.net (or imap.comcastbiz.net if you have a Comcast business email) Microsoft Learn+1

• Port: 993

• Encryption: SSL (or STARTTLS if your client supports it)

Outgoing (SMTP) Server Settings

• Server name: smtp.comcast.net (or smtp.comcastbiz.net for business email) Microsoft Learn+1

• Port: 587 (TLS) or 465 (SSL)

• Encryption: TLS (or SSL if TLS isn’t an option)

Authentication

• User name: Your full Comcast email address

• Password: Your Comcast email password

How to Configure in Outlook 2016

1. Open Outlook 2016 and go to File > Add Account.

2. On the Auto Account Setup page, choose Manual setup or additional server types and click Next.

3. On the Choose a service page, select IMAP and click Next.

4. Enter your name, Comcast email address, and password.

5. For Incoming mail server, enter the IMAP server and port above.

6. For Outgoing mail server (SMTP), enter the SMTP server and port above.

7. Click More Settings → Outgoing Server tab → check My outgoing server (SMTP) requires authentication.

8. On the Advanced tab, set the IMAP/SMTP ports and encryption as above.

9. Click OK, then Next, and finally Finish.

10. Test the account settings and verify they pass Microsoft Learn+1.

That may work today, but then when Comcast shuts down their email servers your Outlook 2016 client will still be configured to communicate with the Comcast servers, and you will no longer be receiving emails sent to your Comcast address, nor will you be able to successfully send emails from your Outlook 2016 client.

What we need is a combined effort from Comcast and Yahoo to provide us with a list of clients that will work with Yahoo's email service, and documentation on how to configure those clients to work with the Yahoo email service.  This needs to be done well in advance of Comcast shutting down their email servers for good, like they are telling us they are going to do.

Without doing it this way, Comcast is carelessly tossing their email users to the wolves.  That's what they were trying to do a couple months ago when this all came to light, and they had to back-pedal due to the customer backlash.  Comcast, Yahoo, do the right thing and treat your users and customers with more care. 

@_G_G_G_​ 

https://help.yahoo.com/kb/SLN4075.html 

Bruce......The content I posted about still being able to keep my comcast.net addy if I don't move to Yahoo and use Outlook 2016 like I do now  was a  Copilot  hit which I don't think is AI or am I naive?

"Copilot is not the same as AI, but it is a specific application of AI technology. AI refers to a broad range of technologies that can perform tasks typically requiring human intelligence, while Copilot is designed to assist users, particularly developers, in writing code more efficiently. Essentially, Copilot leverages AI models, primarily from OpenAI, to enhance productivity in specific tasks"

@TerriB wrote: "... or am I naive?"

You've never struck me as naive Terri, but to me "not the same as AI, but a specific application of AI" is a "distinction without a (significant) difference". It's a little like saying "this building is not brick, but a specific application of brick". I suppose you could say "chicken nuggets are not the same as chickens, but a specific application of chickens". That's true, they are not the same, but the nuggets are still chicken! 

And here's how I have explained it: 

Copilot is Microsoft's offering of A.I.... just like

Outlook is Microsoft's offering of email.

Google has Gemini A.I....  just like 

Google has G-Mail email.

vickykay thank you for sharing your perspective on this change, I can certainly understand being a fan of the older design. Do you have any concerns with functionality?

They won't let that happen, here's why...once you change to Yahoo email you are given an ad blocker for free... for a short period of time...then it expires and you will be bombarded with dozens of email ads...unless you now pay $5 a month...we're [Edited: "Language"]...the change from Comcast to Yahoo was nothing more than a setup to get $5 a month from all the [Edited: "Language"] who thought they could "just try" the yahoo email...Comcast doesn't tell you there's no going back til after you made the switch...and yes it is a horrible email configuration. just [Edited: "Profanity"] horrible.

@user_c7fbll​

I don't like Yahoo and want to stay with Xfinity  !!!

You're keeping your comcast.net email address, but your emails will be on the yahoo email servers.

@Mr-DJ​

How much is Xfinity going to reduce our Xfinity bill after stopping this key part of that service - which is EMAIL...?

Email was never a line item on your bill - it was a freebie that Comcast provided, so no reduction to your bill.  Your comcast.net email will still work at Yahoo! Mail, but with the Yahoo servers instead.

It actually doesn’t work that way.  Hopefully someone will provide a complete, logical and technical answer to you.  In the meantime I can tell you this briefly.  The ONLY way to keep your Comcast email “address” is to stay with Yahoo.  Yahoo is your service provider like Comcast was.  Outlook is not an optional replacement for either.  It’s just an app that MS provides to access your email FROM your service provider, (no matter which one you use), instead of accessing your email directly from them.  People choose to use Outlook due to the extra features and benefits it provides. 

Excellent summary and sad but true!

I still dislike it..for the elderly it is difficult to delete the numerous emails!  and the gossip....not what I give a darn about when checking my emails!!!

...  If I wanted to migrate from Yahoo to Outlook, does anyone know a safe way to do that and would I still be able to keep the comcast.net email address?  

First off, "Outlook" is both an email program and app, and one name for Microsoft's email service "Outlook.com".

Users can't migrate a Comcast.net email address anywhere but Yahoo because this requires all sorts of behind-the-scenes shenanigans that only email system operators can do.

But users can certainly configure the Outlook program/app (just  about any reasonable email client actually) to fetch and send their Comcast.net-at-Yahoo email and avoid Yahoo's gosh-awful website. The instructions are found under "Set up third-party email clients (like Outlook, iOS Mail, etc.)" at https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html.

@Mr-DJ​ Thank you.  Very helpful.