Great question. You can leave a review for Xfinity through their customer feedback channels by sending a direct message on the Xfinity Community Forum, submitting feedback via the Xfinity app, using the feedback form on the Xfinity support website, or by emailing thx@comcast.com to submit compliments.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_xs7sip Hello! If you are still having trouble with this. Can you please elaborate on what is taking place when you attempt to access your email?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
What happens when you try? Are you going to webmail or are you using a third party email app? Any error messages?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hello @user_eiszqo we are here to help! @Again asked some great questions that will help us get to the bottom of this. How are you accessing your emails?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hi there user_bz5mx0! Sorry your having issues accessing your email! Can you tell us more about the steps you're taking to access it?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hi there, @user_cb2uq0! Were you able to get logged into your email box at the email login link @Again sent above?
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
i haven't been able to sign in to my e-mail account for several days by the comments comcast/Xfinity have introduced something new and it doesn't work!! please let me access my e-mail account
i haven't been able to sign in to my e-mail account for several days by the comments comcast/Xfinity have introduced something new and it doesn't work!! please let me access my e-mail account
Have you recently gotten an email about comcast.net email transitioning to Yahoo! Mail? Did you delete it thinking it was spam?
As well, are you trying to sign in to webmail or using a third party app like Outlook, Thunderbird, Apple/Mac Mail? Are you getting any error messages? If so, what are they?
Here is information regarding the transition to Yahoo! Mail:
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hello, @user_ukw6xh I wanted to follow up and see if the helpful information our great forum's expert @Again provided was able to get access back to your email. Please follow up at your convenience to let me know, I want to ensure you're able to get into your email.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
How are you trying to access your email? On the website or using a third party email app like Outlook, Apple/Mac Mail, Thunderbird, etc. What error messages are you getting? Details are helpful.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
@user_y0y46z Thanks for adding to the thread. Our expert Again is amazing, and their question is important to help us isolate the cause. What happens when you try to log in to your email?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Xfinity what is going on ? It is taking entirely too long to log into my email...
Try clearing your cache and cookies. Sign out of your account. Close your browser then start a new session.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hey there, @user_696848, thanks for reaching out through Xfinity Forums regarding your email. What issues are you having with signing into your account? Are you getting any error messages? Also, what device are you using in order to log into your account?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Same here. Why has this been changed? Why weren't we given new directions for logging into our email account? Very disappointing.
How are you trying to sign in to your email account? Through a third party email app or through webmail? Are you getting any error messages and if so what are they?
Or, are you talking about the email migration to Yahoo! Mail?
Here is information regarding the transition to Yahoo! Mail:
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
user_fz4rp3
Visitor
•
1 Message
21 days ago
why don't you leave things alone. I can not get into my email
7
Again
Expert
•
32.6K Messages
21 days ago
The link for webmail is: https://connect.xfinity.com/appsuite
3
0
XfinityJoe
Official Employee
•
1K Messages
19 days ago
Good morning @mary939 can you try signing in using this link:
https://www.xfinity.com/email
0
0
user_xs7sip
Visitor
•
1 Message
19 days ago
Can;t get into my comcast email
1
0
user_eiszqo
Visitor
•
1 Message
19 days ago
i can't get into my emails
2
user_bz5mx0
Visitor
•
1 Message
19 days ago
Can't sign into my email. Why has the red link button disappeared from the opening internet page?
The "sign-in" icon along the top edge is not for signing into email.
2
marks09281
Contributor
•
46 Messages
18 days ago
The email pointers are gone from the Xfinity Discovery Hub page, which was how I got to email. Seems that they don't want email used.
1
0
user_cb2uq0
Visitor
•
1 Message
18 days ago
where is my email???????
2
user_ukw6xh
Visitor
•
1 Message
18 days ago
i haven't been able to sign in to my e-mail account for several days by the comments comcast/Xfinity have introduced something new and it doesn't work!! please let me access my e-mail account
2
user_excw21
Visitor
•
1 Message
17 days ago
why are you making email access so difficult. Put the link back on the home page. I cannot get into my email at all.
1
user_y0y46z
Visitor
•
1 Message
17 days ago
I can’t sign in to my Comcast email
2
0
knobber
Visitor
•
1 Message
16 days ago
Thai [Edited: "Language"]!!!!! just let me log into my e mail!!!!
(edited)
1
0
user_6z0qvw
Visitor
•
1 Message
16 days ago
I forgot my password.
1
0
user_696848
Visitor
•
1 Message
16 days ago
Xfinity what is going on ? It is taking entirely too lone to log into my email...
2
user_45gh9v
Visitor
•
1 Message
15 days ago
Same here. Why has this been changed? Why weren't we given new directions for logging into our email account? Very disappointing.
1
0