Zone99's profile
Zone99
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Contributor

 • 

48 Messages

Sat, Mar 14, 2020 11:00 AM

Over Quota spam

Hey Comcast,

 

Putting aside the fact that my wife managed to fill up her inbox and blow her quota, do you really think it's helpful to send 1 quota warning message per minute to the inbox????

 

Having to clean these up only adds to the problem.  Please update your postmaster configuration to something more reasonable.

 

dumb postmaster ruledumb postmaster rule

Responses

Official Employee

 • 

580 Messages

1 y ago

@Zone99 can you please PM me the email you are having this issue with so i can investigate? The system should not be sending you that many emails about quota unless you are trying to send emails.

For example if you are using an email client, it can have a retry function where it just sits in the outbox continuously trying to send while the mailbox is full, so it would generate a new notice every time it tries to send. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

 • 

1 Message

25 d ago

How to stop the over quota spam when I have already done the stuff and deleted thousands!

Official Employee

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100 Messages

@cahoningford, I am sorry to hear you have had problems with the over quota message. I can see how annoying that must be for you. I would be happy to help. Are you sending mass emails at once?

 

Please keep these simple rules in mind:

 

  • An email message can be sent to a maximum of 100 recipients. Any messages sent to over 100 recipients will not be delivered.
  • Xfinity customers can email up to 1,000 recipients per day. If an account exceeds the 1,000-recipient limit, the account will not be able to send for the remainder of the day.
  • The maximum size of an email cannot exceed 25 MB; this includes attachments, headers, text, formatting, etc.

Many users are unaware their computers are being used to send spam. These limits allow us to cut down on the harm infected computers can cause on our network.

 

I would be happy to help investigate the cause further. Can you send me a private message with your full name, service address, and Comcast email? To send a private message please click the chat icon in the upper right corner. When prompted send the message to our shared handle "Xfinity Support". We look forward to hearing from you!

 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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