RE: Over Quota spam

I'm getting this message. I am unable to forward mail, and I am receiving less that 1/10th of the mail I usually get. -- Norman

Message could not be sent. Error message from mail transport server: 452 - 452 4.1.1 < [Edited: "Personal Information"]> user over quota

Please help.

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Responses

XfinityJeniece

Official Employee

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3K Messages

4 years ago

Hey there, @Norm01832, thanks for reaching through Xfinity Forums regarding the error message you are receiving through your e-mail. Are you sending mass emails at once? Also, did you review the rules listed above for our e-mail accounts to ensure you are following the rules that apply?

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Norm01832

Regular Visitor

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4 Messages

4 years ago

I send one mass email (to 75 recipients) once a month. All the email addresses are correct. I use Xfinity connect as may email client. Further I sm not getting more than three or four emails a day. I customarily get 50 to 60. My primary email is [Edited: "Personal Information"], and I have [Edited: "Personal Information"] and [Edited: "Personal Information"] . I do not use Gmail or any other client. Please solve this. I have spent nearly an hour with a tech by the name of Sandy, but I lost the chat 8/22/21 at 1:12 pm. Can you retrieve that chat?

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XfinityJeniece

Official Employee

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3K Messages

Thank you so much for those additional details and we would recommend not to post your personal information on the public thread here on forums as we always want to ensure your information is secure! We would be happy to help with troubleshooting your e-mail account by pulling up your account!

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

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Norm01832

Regular Visitor

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4 Messages

Yes, please pull up my account and trouble shoot my email account.

[Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.]

I cannot find a chat icon at the top right of the page, What page? So I can't send you a "private message." How else could I send you a private message? Or I could give you the information here, and you could mark it "private information" as you did above.

Please help me.

Can you retrieve the chat I referred to above? Can you look up my account? I give you permission.

--Norman

4 years ago

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XfinityRaul

Official Employee

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1.9K Messages

@Norm01832, to send a direct message you may need to: Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

Email

Norm01832

RE: Over Quota spam

XfinityJeniece

Norm01832

XfinityJeniece

Norm01832

XfinityRaul

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