Not receiving email

I am not receiving email from my daughter’s school nor is my husband. Other friends who don’t use xfinity are receiving email. This just started happening, we’ve been at the school for 6 years.
Could Comcast be blocking the schools domain? How do I get that checked or fixed?

Responses

U

user_o2oooc

1 Message

1 year ago

I've been having the same issue all day today. A teacher sent me an email but I never received it (even checked spam). The only reason I knew about it was that another parent responded to the email and that one I did get. Throughout the day it appears I haven't received emails directed to me from several different people. And then a few came in hours later. My husband was able to forward me emails from his work and I received those okay. It is very frustrating because these emails contain very important and some time sensitive information and I'm missing them.

1

0

XfinityDemitrius

Official Employee

•

1.8K Messages

Hey @user_o2oooc,

Thanks for reaching out via our Xfinity Community Forums. We are not showing and indicating any known issues with our Xfinity E-mail service. Are you still experiencing issues and using the main Xfinity E-mail web portal or using a third-party application to access your e-mail content? Please let us know at your next available convenience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

erika412

New Poster

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14 Messages

1 year ago

Me too. My daughter sent one over 10 hours ago that I just received.
I would have preferred an upfront “yes, we are aware there is a problem and we are working on it” more than the hour I spent on hold today waiting to talk to live person who “had to reset my account.” Obviously that was BS

0

U

user_cw3rbn

1 Message

1 year ago

i am having the same issue. can't get through the chat to a person to get status.

1

0

XfinityAmandaB

Official Employee

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2.2K Messages

@user_cw3rbn Thank you so much for letting us know you are also running into an issue receiving email. If you are still encountering an issue please let me know how you are accessing your email, are you using a 3rd part email service to receive your email? Once I have a little more information I can better assist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Thesleepdoctor

Contributor

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25 Messages

1 year ago

Is this better for anyone now? It seemed to be working better last night, but now the problem seems to be back when I send myself test emails from other accounts.

3

0

mmd_patent

Visitor

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2 Messages

@Thesleepdoctor so far so good this AM up here in Massachusetts. At least I think so. I got a bunch of severely delayed emails last night (delayed up to 12 hours). Just sent myself a test email from my gmail account, and it arrived immediately, whereas yesterday never came, then finally overnight it came. I also sent myself a test email from hotmail, from icloud, and from work email, and they all wre delivered immediately.
I hope yours starts/stays working.

1 year ago

0

erika412

New Poster

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14 Messages

@Thesleepdoctor it’s good for me too today. Hope yours catches up soon

1 year ago

0

XfinityAirelle

Official Employee

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2.6K Messages

erika412

Due to the nature of forums, the Xfinity Forum has never been designed as a place to receive assistance in "real-time". If you are in need of immediate assistance we ask that you reach out to us via one of the methods shared here: https://forums.xfinity.com/t5/My-Account/ANSWERED-How-to-contact-Comcast/ta-p/3053370.

Please let us know if we can help further. Otherwise, have a great day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

DoverPARon

Contributor

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59 Messages

1 year ago

Yes, my inbox was filled late last night with Cyber Monday email ads - maybe the burden of all these ad emails caused the issue?? We will never know.

0

Email

erika412

Not receiving email

user_o2oooc

XfinityDemitrius

erika412

user_cw3rbn

XfinityAmandaB

Thesleepdoctor

mmd_patent

erika412

XfinityAirelle

DoverPARon

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