Having trouble signing in on Samsung email app

New phone using samsung email app- it directs to xfinity when selecting password and then a non-responsive page. Cant complete the log-in

@rsegrin47​ the only fix I found was to set it up as POP3 for now. Otherwise I've found no other way. But POP3 worked for me in the meantime so I can at least get my mail and such 

Do you have to set up the account again? I don't want to get rid of the one i already have because all my important mail is saved under the imap and i don't know how to change to a POP3 without setting up the account again.

rsegrin47 Thank you for reaching out. I see you've run into similar troubles as well, but we got your back. Have you been able to access the app before? 

@rsegrin47​ I am having the same issue. I cannot sign into my email. I am prompted to put in my password, when I try, I am brought to another page with terms of service and privacy policy and the only other thing I can do is go back to the “enter account information” page, which sends me in a circle of back and forth.

Same here on my Samsung Galaxy S24

@user_91h7wh​  Me, too. Don't know how to fix it. I ended up Uninstalling Outlook and logging in via Google Chrome. So cumbersome and kluge-y.

Thanks for your answer. I have tried that and i still end up on the page that says i need to sign in, but does not give me any options.

I get the Terms and Privacy page. I have a Galaxy S24+.

Have you tried to uninstall and then reinstall the app @rikkih2o  

@XfinityDena​ this seems to be an Xfinity issue. It's when when we go setup or enter the password it takes you to an Xfinity login screen. Usually you just login like normal, but the Xfinity page doesn't load the login boxes so we're unable to complete the process. This issue just started two or so days ago. It's definitely on Xfinity end

@rikkih2o Are you able to confirm that you are able to log in anywhere else not using the app?

@rikkih2o​ I'm in the same boat. I can sign into my Xfinity email, I can even setup a POP3 using the manual settings, but doing IMAP brings up the Xfinity page with no login bar. Just a page telling you to login but the bars are missing. I've done this a thousand times in the past, but for some reason now the Xfinity page won't load properly 

The only way I could get Samsung email to work is using the POP3 setting and setting up manually as another user recommended.  Every time I used IMAP it would send me to the xfinity log in screen without the ability to login anywhere. 

@Tigertown84 I am sorry to hear you are having this issue. Have you checked the link: https://www.xfinity.com/support/articles/samsung-modern-authentication

user_jlz27x,

I'm getting the same screen as you over and over when I click on the Password fill-in line on the "Sign in again" screen.

I thought it was something I did because I had just changed my Comcast PW, but I can use the new PW to access my email thru the xfinity.com web site on my phone, laptop and desktop and thru Outlook on my desktop.

With regards to someone else's post, I have no opportunity to enter my PW before entering the account name.

Ditto!  S23 here. Changed my password two days ago. Authorized third-party. Still no login ability. Just stupid Ts and Cs and Privacy. This I definitely Xfinity issue.

@user_eddc22 this answer was provided by @BruceW Check the folder sync settings for your Comcast.net account in Samsung's email app (gear icon / account / "Email folders to sync"). When I reloaded mine only "Inbox" was selected.

@user_jlz27x​  

I just figured out how to change the existing password by bypassing the Xfinity sign in page!  Instead of following the prompt to “Sign in again” when trying to open the email, I clicked “cancel” then clicked on the three lines to the left of the word “Inbox” to get to the list of email accounts (I have many), then clicked on the “settings” icon at the top right.  This took me to “Email settings” where I clicked on the particular email account, then “server settings” at the bottom of that page.  Here I changed the password – had to do it twice, once for incoming and then for outgoing at the bottom of that page, then clicked “done.”  It processed it, then just sat there, so I clicked on the back-arrow and it started to receive my emails!  Whew!

I got it to work, following the instructions at https://www.xfinity.com/support/articles/samsung-modern-authentication and your above post.

When I got to the Samsung Email "Set up account" screen, I tried to enter the email address first and it took me to the Enter Account Information screen you posted earlier. So, I deleted the email address, entered the PW, and then re-entered the email address, and it created the new account with all  my old emails and contacts.

@user_jlz27x​ 

BRILLIANT! After multiple tries to load Samsung email over and over and over again, I just tried this (duh) and it worked!!! Thank you from the bottom of my heart! Tell Everyon to try this!

Hi user_jlz27x,

I appreciate you following up and for providing these tips. I see it has already helped someone else. This is the great thing about Forums. We are all here to help each other. 

@BillBowl​ this is the answer for now. Worked for me as well. For those not understanding, go to "add new mailbox" like usual, then go to "other" when it lists all the other emails like yahoo, Gmail, ect. and then the two boxes come up that say "email" and one says "password". DO NOT put in your email. First, tap the "password" box and put in your password. THEN after that, tap the email box and put in your email address. It will add your email like usual. It won't open the Xfinity login page or anything. It will just be setup. 

@BillBowl​ Yes, I just tried that and it worked for me also!  Alleluja!

Hey there, user_d0urkj, thanks for reaching out through Xfinity Forums regarding your email concerns. I understand how important it is to have access to your email account. Are you only having issues with the Samsung email app? Are you able to log into your email account through other devices or through our website?