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user_f0afd8
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5 Messages

Monday, March 13th, 2023 9:09 PM

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emails disappeared

All of my emails from 2/16/23 to this morning have disappeared from my Comcast email account. They are not in the trash, they were not deleted. They were in my inbox and now they are gone except for anything in the 2 hours. Any help is appreciated.

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Updated 

2 years ago

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user_a50ae6

Visitor

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4 Messages

2 years ago

I'm having the exact same issue -- emails in my inbox from after 2/16/23 are vanished from all folders, though it appears new messages can still come in. Would also greatly appreciate help getting the missing emails back!

5

user_77e600

Visitor

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2 Messages

2 years ago

Same here, except I do have one message from 2/17/2023.  And I've gotten one from today.   I know they have an outage and are working through the backlog of new emails, but not sure that will include these lost ones.

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XfinityDemitrius

Official Employee

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1.8K Messages

Hey @user_77e600,

 

Thanks for taking the time to review our Xfinity Community Forums. I am hoping we can help resolve your e-mail issue swiftly. Have you attempted to sign-out, clear your cache/cookies, and sign back in to the web portal to check if you can access your e-mail inbox? Please let us know so we can try some additional troubleshooting steps if this does not work.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_0434a9

Visitor

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5 Messages

2 years ago

Same problem here.  All email lost all of a sudden from 2/14/23.

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user_7966a1

Visitor

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1 Message

2 years ago

Same here. Lost everything from 2/15 to 3/13.

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user_d2b7b4

Visitor

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1 Message

2 years ago

I experienced the same problem today - all prior emails gone from inbox and trash folders on Outlook, also gone from webmail inbox.  Does anyone have a fix for this?

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CCJosh

New Problem Solver

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452 Messages

This is certainly not the experience that we want you to have with your email services, @user_d2b7b4. Just to clarify, are you still having the issue with the emails missing or did this get resolved in the past few days?

I no longer work for Comcast.

2 years ago

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user_412ee1

2 Messages

2 years ago

Lost all inbox emails (250+) on both IPad and home computer.  Trash, Sent, Spam, and Folders not effected.  With "restore" from tech support, only trash was restored, was told unable to retrieve the missing inbox communications.  Can receive new emails.  Phone mail not disturbed.  Tech not aware of such happens but apparently. I'm not the only one

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user_0434a9

Visitor

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5 Messages

2 years ago

Lost all emails from 7/14/23 to 8/4/23, both online and Outlook.  Nothing I did.  Called Xfinity for restore today which also failed.   This happened to me months ago and eventually 'magically' came back after a few days.  I can only hope...

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user_412ee1

2 Messages

@user_0434a9​ hope so too

2 years ago

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user_jobe

3 Messages

2 years ago

I just found your post because this just happened to me 😢 At least the rest of your posts give me hope...

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