Email policy changes requiring my confirmation

I received the below email message is it authentic?

XFINITY!

Dear Mail user,

We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.

in order to continue to access your Mailbox you will need to Confirm you accept the Terms of Service.

Click here and Re-login and Update now!

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BruceW

Gold Problem Solver

•

26.6K Messages

7 months ago

... is it authentic? ...

No! The message is a scammer attempt to steal your password and goodness know what else.

If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:

proceeding the email subject line in the list of emails
above the subject line when the email is opened.

See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you view their web email site in a browser.

Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

5

coacher

New Poster

•

15 Messages

I received the same email several times. Thank you for letting us know this a SCAM!

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6 months ago

0

ASUS

New Poster

•

7 Messages

"Phishing Email" Dump it. I have received several. Trash material.... Be vary cautious with answer any text also. Received several of those also.

(edited)

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5 months ago

0

sandylu

Contributor

•

24 Messages

@BruceW What makes us question it is that the email sender is a comcast.net email address. I figured as much, but needed to check. I believe I reported one already to xfinity.

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2 months ago

0

U

user_bcfr5r

Visitor

•

1 Message

It did come from a comcast email. Also, the verified logo did appear in the email subject line in my list of emails. It just didn't feel right. The scary part is that people can change their emails to look as official as they want. I sometimes feel that it's only a matter of time before I get snared.

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5 days ago

0

XfinityMatthew

Official Employee

•

622 Messages

Hello @user_bcfr5r We can always check you account for any official communications we sent out to make sure. If you are ever questioning the legitimacy of something you receive it never hurts to check with us directly. What was the email address that you received the message from?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 days ago

0

betzbl

Visitor

•

1 Message

4 months ago

Still receiving these types of emails. Beware and follow the message above from BruceW. You will also notice the weblink in the browser tab is suspicious.

1

0

XfinityFrank

Official Employee

•

1.6K Messages

@betzbl, great advice from @BruceW! It's important to be cautious and vigilant with suspicious emails!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

74vjH60D

Visitor

•

1 Message

1 month ago

Hello. Thank God I found this website because I just got stung by this email scam. I tried to converse with the xFinity AI but could not get clarification of what I was experiencing. When I finally decided to response to the email, I realized too late I just got scammed. I immediately reported it to my bank to slam their sticky fingers on my account information. Thanks again for this website. VHD

1

XfinityMatthew

Official Employee

•

622 Messages

Hello 74vjH60D , Glad to hear you got this covered and taken care of. If you have any other concerns you can reference the information provided above by @BruceW or contact our Customer Security Assurance team if you have additional account security concerns at

1-888-565-4329.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

0

kking78

Regular Visitor

•

6 Messages

30 days ago

i received this email as well luckily, i didn't respond but in looking for information i read that comcast is switching to yahoo mail? is this correct?

thanks

KK

1

0

U

user_o9hyrv

Visitor

•

1 Message

16 days ago

I got this today as well.

1

0

XfinityThomasC

Official Employee

•

2.7K Messages

Hello, @user_o9hyrv I'm relieved you checked here first and say @BruceW response. Check out our fraud alerts page here where you can report this suspicious email.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

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14 days ago

0

U

user_56cmlp

Visitor

•

1 Message

3 days ago

do not know my password and cannot update this

1

0

XfinityOrlandoM

Official Employee

•

2.4K Messages

@user_56cmlp

Thanks for reaching out to us we do apologize for any inconvenience you're having this link https://www.xfinity.com/support/articles/changing-or-resetting-your-password has great information on how you can reset your password

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

22 hours ago

0

Email

user_fgmxng

Email policy changes requiring my confirmation

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

coacher

ASUS

sandylu

user_bcfr5r

XfinityMatthew

betzbl

XfinityFrank

74vjH60D

XfinityMatthew

kking78

user_o9hyrv

XfinityThomasC

user_56cmlp

XfinityOrlandoM

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