mdcjb's profile

Frequent Visitor

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13 Messages

Saturday, April 8th, 2023

Closed

email (newsletters) from a specific vendor not received since March 31, 2023

​​I stopped receiving (weekly) newsletters from a specific merchant on March 31, 2023.  When I asked about this he said I have not unsubscribed and that his tracing shows the emails are being blocked at the comcast server.  For the last 5-6 years I have been receiving the newsletters without issue.  His mailing list has more than 700 recipients and he told me there are roughly 50 of us being blocked from the emails.  I receive many emails a day from other senders.​​

​​I conclude that my email account is not "black listed" nor is the vendors email ability, yet here we are.  Please check my email account for any blockages.  The vendor tells me he has raised this issue with comcast/xfinity but still doesn't have a solution or reason for it.​​

Thank you for your support.

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Expert

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29.7K Messages

2 years ago

Call Comcast security. They handle any blocking issues------------

Comcast Customer Security Assurance---------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

Official Employee

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932 Messages

2 years ago

@mdcjb If you'd like to DM me the sender (and your email address), I can take a look.

Frequent Visitor

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13 Messages

@XfinityAlex​ Have DM'd you.

Official Employee

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3.4K Messages

I am not showing that we have received a private message from you yet. Can you please send it to "Xfinity Support" by clicking on the chat icon at the top right of the page? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Retired Employee

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1.4K Messages

2 years ago

Hey there @mdcjb! Have you checked your email settings to see if that specific email was accidentally blocked or marked as spam? 

Frequent Visitor

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13 Messages

@XfinityAntoine​ The emails are not in spam nor is anything set in email settings, that I can find, which would block the emails.

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