deleted emails keep coming back

Having same problem. Deleting seems like a waste of time.

Thank you for reaching out @user_961e16 are you trying to delete emails from your phone using an app or are you using the web browser? 

Same here…..I delete 20k and next day they r back .. then gone… Comcast also lost thousands of email that they didn’t back up. Do frustrsting

Hello @gjmimi, thank you for taking the time to reach out on social media.  I understand your concern with the emails, and I'd like the opportunity to check into that for you.

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Thank you for reaching out to us @user_961e16! That’s a lot of emails to have to delete multiple times! Are you using a third party app like Outlook, Gmail, MacMail, etc. to access your email? Does this happen when deleting the emails through our Connect Site?

Hello user_rwlu0r, I can see how this email issue would get pretty annoying to deal with. I'm pretty on top of my emails and keep it organized, so those returning emails would definitely bother me. I do see that you sent over a DM, but I'd like to get on the same page real quick before we pivot to that conversation. Are you accessing or managing your emails on the Xfinity Connect website? Also, have you tried any troubleshooting steps or reviewed your email settings/preferences? That way we avoid any repeat steps. As a friendly reminder for next time, please hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines.

Took me at least a dozen phone calls, finally getting up to level 3 or 4 of Comcast CSA (this is where you need to be), and after sending them numerous videos of the silly sh!t happening they seem to have it fixed this week.  My issue started 8/23 so 3 months.  It would get better for a few days here and there and then come back with a vengeance.  My inbox was like watching a slot machine sometimes.  And then trying to compose an email would cut me off immediately and go to draft--would have to try and send several times before would go.  Then all these zombie drafts would show up from days past as well.

Anway--call support and get to CSA however you can

I believe I was deleting through Xfinity Connect. The issue seems better now. However, I decided to switch my main emails to another service because of this issue and hope to not have to use Comcast anymore except for a few strays. It is a real pain to do this, but will be happier in the long run.

Thank you for sharing your update. I’m glad to hear the issue seems to have improved, though I completely understand your decision to transition to another email service. It’s never easy to make a switch like this, especially with the time and effort involved, but your satisfaction and peace of mind are what matter most.

If there’s anything we can do to make the transition smoother or assist with those remaining emails, please don’t hesitate to reach out. We appreciate the time you’ve spent with us and wish you all the best with your new setup. Thank you again for sharing your experience!

You keep asking if the emails are deleted through Xfinity Connect. It is obvious that the answer is NO, wake up.

we should be able to use any email we want on any platform. Quit the run around and fix it already! This has been going on for years, windows an d Mac computers.

Hey there, @cihilb! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the experience with the deleted emails coming back into your mailbox. I know you mentioned using your phone too, can you delete the email box from the 3rd party mail client and then add it back into the client to sync it back together? Please let us know if that helps with the emails coming back.