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user_lbmdq7
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Thursday, June 27th, 2024 2:26 PM

deleted emails keep coming back

Deleting emails everyday and emptying trash happening for a couple of years already. But emails keeps coming back. So frustrating and annoying. I thought of switching to another network now. Too much wasted time.

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Updated 

21 days ago

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Latoque

Expert

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29.6K Messages

3 months ago

Are you using a desktop email client like Thunderbird or Outlook?  Or maybe a mail app on a mobile device?  If so, disable the account in that client, then try deleting emails using only the webmail interface and your browser.

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user_961e16

Visitor

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1 Message

Having same problem. Deleting seems like a waste of time.

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2 months ago

0

XfinityDena

Official Employee

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2.3K Messages

Thank you for reaching out @user_961e16 are you trying to delete emails from your phone using an app or are you using the web browser? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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belenz

1 Message

23 days ago

Same issue.  Started around 8/26.  Have deleted these damn emails dozens of times and they keep coming back, along with random drafts too.  I can't even compose an email sometimes without it just shutting me off and popping some message about cannot send this email saved to draft or whatever mid sentence.  

I will watch my inbox number change like a slot machine sometimes--what the heck?  

I use iPhone, Safari on MacBook at home and Mozilla on desktop at work.  

Have tried deleting on each browser/device and they still keep coming back

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XfinityKrista

Official Employee

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1.3K Messages

Hello @belenz, thank you for taking the time to reach out on social media.  I understand your concern with the email, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

0

user_sxqneh

1 Message

@belenz​ I am having the exact same problem and it is really annoying and frustrating.  Especially when I can't even compose or respond to an email.  I am so tired of deleting the same emails over and over again.

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21 days ago

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