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user_lbmdq7
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Thursday, June 27th, 2024 2:26 PM

deleted emails keep coming back

Deleting emails everyday and emptying trash happening for a couple of years already. But emails keeps coming back. So frustrating and annoying. I thought of switching to another network now. Too much wasted time.

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1 day ago

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Latoque

Expert

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29.6K Messages

5 months ago

Are you using a desktop email client like Thunderbird or Outlook?  Or maybe a mail app on a mobile device?  If so, disable the account in that client, then try deleting emails using only the webmail interface and your browser.

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user_961e16

Visitor

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2 Messages

Having same problem. Deleting seems like a waste of time.

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4 months ago

0

XfinityDena

Official Employee

 • 

2.5K Messages

Thank you for reaching out @user_961e16 are you trying to delete emails from your phone using an app or are you using the web browser? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

belenz

2 Messages

2 months ago

Same issue.  Started around 8/26.  Have deleted these damn emails dozens of times and they keep coming back, along with random drafts too.  I can't even compose an email sometimes without it just shutting me off and popping some message about cannot send this email saved to draft or whatever mid sentence.  

I will watch my inbox number change like a slot machine sometimes--what the heck?  

I use iPhone, Safari on MacBook at home and Mozilla on desktop at work.  

Have tried deleting on each browser/device and they still keep coming back

2

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XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @belenz, thank you for taking the time to reach out on social media.  I understand your concern with the email, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_sxqneh

1 Message

@belenz​ I am having the exact same problem and it is really annoying and frustrating.  Especially when I can't even compose or respond to an email.  I am so tired of deleting the same emails over and over again.

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2 months ago

0

gjmimi

Visitor

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1 Message

29 days ago

I am having same problem and will be closing my Comcast account soon. It is very frustrating.

3

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user_961e16

Visitor

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2 Messages

Same here…..I delete 20k and next day they r back .. then gone… Comcast also lost thousands of email that they didn’t back up. Do frustrsting

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29 days ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @gjmimi, thank you for taking the time to reach out on social media.  I understand your concern with the emails, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

27 days ago

0

XfinityAldrik

Official Employee

 • 

1.7K Messages

Thank you for reaching out to us @user_961e16! That’s a lot of emails to have to delete multiple times! Are you using a third party app like Outlook, Gmail, MacMail, etc. to access your email? Does this happen when deleting the emails through our Connect Site?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

27 days ago

0

user_rwlu0r

2 Messages

29 days ago

I am having the same issue.  Is there any fix anyone can share?

1

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XfinityMarcos

Official Employee

 • 

1.9K Messages

Hello user_rwlu0r, I can see how this email issue would get pretty annoying to deal with. I'm pretty on top of my emails and keep it organized, so those returning emails would definitely bother me. I do see that you sent over a DM, but I'd like to get on the same page real quick before we pivot to that conversation. Are you accessing or managing your emails on the Xfinity Connect website? Also, have you tried any troubleshooting steps or reviewed your email settings/preferences? That way we avoid any repeat steps. As a friendly reminder for next time, please hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

0

NotHerbert

7 Messages

29 days ago

Same issue here. Happens randomly — not every day, although...the last 3-4 days consistently, which made me search for this Support discussion; comes and goes like WAVES sometimes, like there are leaks in the server. Couple HUNDRED copies of a deleted email build up sometimes.

(NOTE: Comcast has stopped providing email accounts with new Internet service — they don't DO that anymore. A rep recently told me they "never thought of themselves as an email provider," even though that is now a decades-long reality of their service. My FEAR is that — support and staffing and focus-wise — they are gradually abandoning email support altogether).

To the Comcast team: Since so many of us are having this issue, it seems very DISINGENUOUS to ask any one of us to provide our account information and/or what platform are we on, or what application are we using, etc. This is clearly a Comcast (server level) issue, and we're sure you're aware of it. What would be helpful is to learn more about what you are doing to fix this issue at the mothership level and how fast that might take place. Us tweaking our local settings isn't going to do [Edited: "Language"] and — like deleting deleted emails over and over again — is a waste of our time.

Thank you.

(edited)

1

XfinityThomasA

Official Employee

 • 

1.7K Messages

 

NotHerbert - Thank you for your feedback. Does this occur when using Xfinity Connect?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

0

user_50243c

Visitor

 • 

2 Messages

1 day ago

Having the same issue here.  Deleting from the online comcast site, but give it a few minutes and they pop back up.

1

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belenz

2 Messages

Took me at least a dozen phone calls, finally getting up to level 3 or 4 of Comcast CSA (this is where you need to be), and after sending them numerous videos of the silly sh!t happening they seem to have it fixed this week.  My issue started 8/23 so 3 months.  It would get better for a few days here and there and then come back with a vengeance.  My inbox was like watching a slot machine sometimes.  And then trying to compose an email would cut me off immediately and go to draft--would have to try and send several times before would go.  Then all these zombie drafts would show up from days past as well.

Anway--call support and get to CSA however you can

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1 day ago

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