I'm also having trouble accessing my Comcast email it told me to download you Yahoo and ask it that way and I'm still not getting all my emails I have certain accounts that are linked to my Comcast email and I can't access those accounts because they're sending verification to Comcast email so I can't reset anything this is a pain in the neck I really need help.
Good morning @p00204138, and thanks for posting to the Xfinity forums with your issue. I am sorry to hear about the issues you are having with your email, but you have come to the right place for assistance. You mentioned Yahoo in your post, do you know if you have made the transition of your email address to Yahoo?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
If the sender is in your address book, that is supposed to ensure that it goes to the Inbox. Are the emails going to junk contacts that are in your address book?
Hello @user_g49bos, thank you for your comment. @Latoque asked some great questions below. When you have a moment, could you please provide more details for us? Thank you @Latoque
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
Why can’t I access my email, [Edited email address]
Never post personal identifying information in a public forum as spammers can "lift" that information. You can edit out your email address by clicking on the three dots on the right of the post and clicking on Edit.
As far as why you can't access your email you don't give us a lot of information to be able to help you. Are you trying to log in to webmail? Are you using a third party email app? Are you getting any error messages and if so what are they?
If you have migrated to Yahoo! Mail you need to log in here https://mail.yahoo.com/ with your @comcast.net credentials.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Good afternoon @user_epzyh5. Are you still having issues accessing your email?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
user_nc42ue Welcome to our community forum! Thank you for reaching out so we can make sure you're able to access your Emails and personal files. Were you able to try the link provided for our Xfinity online portal and let us know if you can access your inbox? If not, please let me know what error you see.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Im so angry you changed sign on again and I am,NOT computer savvy. I have no idea what to do. I have been sending. You this information all last week. So if I need help signing onto my email, I'm not going to get it??????????right
@user_4ma3pa, we would be happy to help. Could you tell us how you typically check your email? Via our web based portal or through an email client. And also, what are you experiencing when you try to log in to check it. If there is an error message, please provide that message. Thanks!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I'm so angry you changed sign on again and I am,NOT computer savvy. I have no idea what to do. I have been sending. You this information all last week. So if I need help signing onto my email, I'm not going to get it??????????right
I have replied to several of your posts trying to help you, but you apparently aren't reading them or getting a notice that we have responded to you.
Check your notifications here for the Forums. Click on the green U in the upper right of one of your posts, then on Profile Settings. Then click on the Notifications & Preferences tab. Make sure the very first entry is turned on [Notification Preferences -----> Email and Platform], then you will get a notification when we respond to your posts. It's not that we aren't trying to help you, you're just not going back to see where we have helped you.
As for your statement regarding changing the log in, besides complaining it would be helpful if you gave us some details. In what way has the log in changed?
If your email has migrated to Yahoo! Mail you would sign in with your @comcast.net credentials here: https://mail.yahoo.com/
Here's a hint. If you can't remember where you posted here on the Forums, and you're having a problem with your email or any other service you've posted about, click on your U in the upper right [or an avatar if you have one] and click on View Profile. Then scroll down and you'll see every place where you made a post. You can then click on that and go to any of your posts.
We are trying to help you.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
What kind of trouble are you having? Are you trying to log in to webmail, or using a third party email app? Have you transitioned to Yahoo! Mail and are having a problem logging in there? Details would help. We're not sitting in front of your computer or have access to your device[s], so information is helpful.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Click on your profile picture at the top right of the forum page, then in the drop-down click on "Profile Settings". On the landing page, click on "Notifications and Preferences". Look to the right and you will see a toggle to turn off Email notifications.
It’s always very hard to get into my email account for Comcast. I’m not sure why I have to go to 38 screens to finally get my emails. Please make it simpler.
It’s always very hard to get into my email account for Comcast. I’m not sure why I have to go to 38 screens to finally get my emails. Please make it simpler.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hey there, @user_rzob6l, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to submit your feedback regarding your email. Are you having any other issues with your email?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
user_h022j2 Hello, are you still having email concerns?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Sign in with your Comcast account user ID and password.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hello @user_lia45b are you still having issues getting logged into your account?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello user_iza3gb! I hope that your week is starting out well. I'm sorry to see that you are having trouble with accessing your account and email. I know how vital it is to keep connected with friends and family via email. When you try to log in to your account at Xfinity.com are you receiving an error message? Have you tried to reset your password for your Xfinity account?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good morning @trainpark, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having accessing the email, but you have come to the right place for assistance. How do you usually access your email?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @user_jfc4p2 can you provide more detail about how you are attempting to view your emails and what device you are using? Are you able to access your email using https://connect.xfinity.com/appsuite/?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
Can't get into my husband email at [Edited: "Personal Information"] it doesn't accept passwords not letting me reset them for him I can and open his computer but not his emails please help me so he can get his email by xfinity
combs87 - Hello, and welcome to the Xfinity Forums. I understand how frustrating it can be when you’re having trouble accessing your email, and we want to make sure you’re able to get back in as smoothly as possible. To help us narrow this down, could you share a bit more about how you’re trying to access your email? For example, are you using a web browser and the webmail interface, or an 3rd party email client? What happens when you attempt to sign in, are you receiving an error message, or is it not loading at all? Also, have you already Upgraded your comcast.net email experience to Yahoo Mail?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_yfkejn
Visitor
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1 Message
1 month ago
I am having trouble with things going to junk mail.
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Latoque
Expert
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29.9K Messages
30 days ago
@user_yfkejn
If the sender is in your address book, that is supposed to ensure that it goes to the Inbox. Are the emails going to junk contacts that are in your address book?
0
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user_g49bos
Visitor
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1 Message
28 days ago
why can i not access my comcast.net email
1
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Latoque
Expert
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29.9K Messages
28 days ago
@user_g49bos
How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
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user_epzyh5
Visitor
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1 Message
23 days ago
Why can’t I access my email, [Edited: "Personal Information"]
(edited)
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user_0pora2
Visitor
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8 Messages
22 days ago
Im so angry you changed sign on again and I am,NOT computer savvy. I have no idea what to do. I have been sending. You this information all last week. So if I need help signing onto my email, I'm not going to get it??????????right
5
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Latoque
Expert
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29.9K Messages
21 days ago
@user_j6f6a4
Click on your profile picture at the top right of the forum page, then in the drop-down click on "Profile Settings". On the landing page, click on "Notifications and Preferences". Look to the right and you will see a toggle to turn off Email notifications.
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user_rzob6l
Visitor
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1 Message
13 days ago
It’s always very hard to get into my email account for Comcast. I’m not sure why I have to go to 38 screens to finally get my emails. Please make it simpler.
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user_h022j2
Visitor
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1 Message
12 days ago
how can i get my Xfinity email
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user_lia45b
Visitor
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1 Message
6 days ago
Why cannot I Sign into my Comcast account?
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trainpark
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1 Message
4 days ago
can't see my email HELP
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Latoque
Expert
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29.9K Messages
4 days ago
@trainpark
How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
Try here with your browser------------
https://connect.xfinity.com/appsuite/
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Rpk60411
Visitor
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2 Messages
2 days ago
Can't get into my husband email at [Edited: "Personal Information"] it doesn't accept passwords not letting me reset them for him I can and open his computer but not his emails please help me so he can get his email by xfinity
(edited)
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Rpk60411
Visitor
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2 Messages
2 days ago
Help getting my email [Edited:"All caps"]
(edited)
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combs87
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1 Message
2 days ago
why won't my email not open
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