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Saturday, December 2nd, 2023 9:34 PM

Comcast is Currently Unavailable

I am unable to receive e-mails on my iPhone.  This started before the IOS update.  It's an apple 12ProMax and I have never had this issue before.

I deleted comcast mail.

Changed my Xfinity password and reloaded mail.

Now I just get comcast is currently unavailable.

I can send e-mails without delay but when receiving it stalls out checking for mail. Get account error: Comcast. Cannot Get Mail - Comcast is currently unavailable.

Need to get this fixed and need guidance. 

2 Messages

3 months ago

I think I'm all set.  In looking at other posts - it was a Norton 360 VPN issue blocking incoming mail.  I am now able to receive mail.

Official Employee

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1.2K Messages

3 months ago

Hello @user_2w22rq, I can definitely appreciate how important this is for you, I rely on my email's also. Thank you for trying those troubleshooting steps on you end already. I'd like to make sure we understand the full scope of the issue. Are you able to check for received emails through the Xfinity website? This Link can help you with all the ways to check your email through our platforms. 

Expert

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102.8K Messages

3 months ago

Concern moved here to the E-mail help section for assistance.

Contributor

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15 Messages

2 months ago

Hello, I have this issue also, randomly over past few week's.  I don't use a VPN and its the same issue on iOS as well as Outlook 365 on PC.  I can get email fine thorough comcast website, but thats it.

Official Employee

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751 Messages

Hello @CurtisGo18Go, thank you for taking the time to reach out on social media.  I understand your concern with the emails, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

2 months ago

I keep getting the "Comcast Email is Unavailable message as well.  Been going on several days now.    

2 Messages

1 month ago

I have been getting this same error message for a week now.  I tried deleting my comcast.net mail account on my iphone (pro 14, latest iOS, no VPN), and adding it back.  I was finally (after four days) able to add the  mail account back yesterday, and now when I go into my Mail on my iphone and ask it to update, I get the error message: Cannot Get Mail. Comcast is currently unavailable.  I have been using my comcast.net email account through the iphone app Mail for years.  In the last week it has stopped working.  I spent over 3 hours with Apple Support, and another four hours with Xfinity support (via chat), and the problem still exists.  Please help.

2 Messages

@user_fg0s13​ 

Here is the ticket number assigned by xfinity for this issue:  ticket number [Edit: Personal Information]

(edited)

Official Employee

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285 Messages

@user_fg0s13 and all please send us a DM with your full name and address to Xfinity Support.

 

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

1 month ago

Continual problem. What’s the fix? And no I’m not running through 20 useless random fix steps (that never work). 

Official Employee

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677 Messages

@user_92fad1 We definitley want to ensure that you are able to access and receive your emails without any issues! I am not finding any known issues with this at this time. Can you please go into more detail on what issue you are running into? Are you getting the same error message? What device(s) are you using? What troubleshooting steps have you already taken?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

When I enter my email address and password to add second mail account the pop up screen says comcast is not currently available. That’s all that happens. iPhone 12. No idea how to troubleshoot this. 

(edited)

Official Employee

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516 Messages

@user_92fad1 Hello! I would be happy to help out with your email issue. Could you confirm what iOS version you are currently running on your device? And to confirm, the settings for our email are listed here : https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

1 month ago

I get the same error message for the last 5 days. No vpn. I’ve deleted and te added the email. This is so frustrating!

1 Message

1 month ago

Up until 2 days ago all was fine.   Now I get the Comcast unavailable message too.  It seems no one has a solution to this problem and Xfinity doesn’t seem to have a single actual living employee I can contact to discuss this. I bet if I wanted to buy a service I could get a live person 

Official Employee

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1.6K Messages

Hey there, @user_34n3l7 thanks for reaching out through Xfinity Forums regarding your email account. We definitely want to assist you with your account and I know how important it is to have access to your emails. Have you tried any troubleshooting steps already? Are you having issues with any other devices or just your iPhone?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

1 month ago

Same issue here. It started this week and unable to reset up my Comcast email. I been working on this with Xfinity all week when I am able to make contact with a live agent. Was on a call last evening with a representative for 1.5 hrs and they were unable to figure out the problem. Just keep getting the Comcast unavailable message. Frustrating…..

Official Employee

 • 

751 Messages

Hello @user_vf9jrk, thank you for taking the time to reach out on social media.  I understand your concern with your email, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

4 days ago

Hello, I'm having the same issue!  It is an intermittent issue. A couple of things I've noticed that no one has reported.  (1) I found that if I shut off WIFI and go to cellular on my iPhone 13 then emails download right away. Switching back to WIFI I get the same "account error" "cannot connect to the Comcast server".  I also have Norton 360 but have VPN turned off as I have noticed that "sometimes" it doesn't download.  I've noticed that  Quicken also has a download issue too so keep VPN off when using it. (2) I found that the "new" preview version of Outlook works fine but it has a few bugs still (the time emails are received is incorrect for example).  When I toggle back to the old version (Office 360) I get the annoying server popup wanting me to enter my username and PW, which are already auto filled and correct.  Even when I delete these and add them back it doesn't make any difference and the popup keeps coming right back.  IMAP and SMPT settings are correct and the same in the "new" Outlook and on my iPhone.  BTW, emails load fine on the Comcast server.  I've tried shutting down the firewall and auto protect features in Norton but that didn't make any difference.  Note, I don't have an active Comcast (Xfinity) account anymore but download emails from their server actively as allowed to keep using it and have been for a couple of years so that shouldn't be an issue.  Has anyone found a solution???  I'm thinking of reinstalling Outlook ...

2 Messages

4 days ago

The time issue for the "new" Outlook is three hours off, maybe west coast time, I'm east coast.  Also, SMTP not SMPT above :(

Official Employee

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852 Messages

 

user_3j9x45, You could give it a try and let us know how it goes. We appreciate all the information you have provided. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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