2 Messages
Comcast is Currently Unavailable
I am unable to receive e-mails on my iPhone. This started before the IOS update. It's an apple 12ProMax and I have never had this issue before.
I deleted comcast mail.
Changed my Xfinity password and reloaded mail.
Now I just get comcast is currently unavailable.
I can send e-mails without delay but when receiving it stalls out checking for mail. Get account error: Comcast. Cannot Get Mail - Comcast is currently unavailable.
Need to get this fixed and need guidance.
user_2w22rq
2 Messages
1 year ago
I think I'm all set. In looking at other posts - it was a Norton 360 VPN issue blocking incoming mail. I am now able to receive mail.
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XfinityMarcos
Official Employee
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1.9K Messages
1 year ago
Hello @user_2w22rq, I can definitely appreciate how important this is for you, I rely on my email's also. Thank you for trying those troubleshooting steps on you end already. I'd like to make sure we understand the full scope of the issue. Are you able to check for received emails through the Xfinity website? This Link can help you with all the ways to check your email through our platforms.
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EG
Expert
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107.1K Messages
1 year ago
Concern moved here to the E-mail help section for assistance.
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CurtisGo18Go
Contributor
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15 Messages
11 months ago
Hello, I have this issue also, randomly over past few week's. I don't use a VPN and its the same issue on iOS as well as Outlook 365 on PC. I can get email fine thorough comcast website, but thats it.
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user_yluppd
1 Message
11 months ago
I keep getting the "Comcast Email is Unavailable message as well. Been going on several days now.
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user_fg0s13
2 Messages
10 months ago
I have been getting this same error message for a week now. I tried deleting my comcast.net mail account on my iphone (pro 14, latest iOS, no VPN), and adding it back. I was finally (after four days) able to add the mail account back yesterday, and now when I go into my Mail on my iphone and ask it to update, I get the error message: Cannot Get Mail. Comcast is currently unavailable. I have been using my comcast.net email account through the iphone app Mail for years. In the last week it has stopped working. I spent over 3 hours with Apple Support, and another four hours with Xfinity support (via chat), and the problem still exists. Please help.
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user_92fad1
4 Messages
10 months ago
Continual problem. What’s the fix? And no I’m not running through 20 useless random fix steps (that never work).
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user_rq6dr6
2 Messages
10 months ago
I get the same error message for the last 5 days. No vpn. I’ve deleted and te added the email. This is so frustrating!
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user_34n3l7
1 Message
10 months ago
Up until 2 days ago all was fine. Now I get the Comcast unavailable message too. It seems no one has a solution to this problem and Xfinity doesn’t seem to have a single actual living employee I can contact to discuss this. I bet if I wanted to buy a service I could get a live person
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user_vf9jrk
1 Message
10 months ago
Same issue here. It started this week and unable to reset up my Comcast email. I been working on this with Xfinity all week when I am able to make contact with a live agent. Was on a call last evening with a representative for 1.5 hrs and they were unable to figure out the problem. Just keep getting the Comcast unavailable message. Frustrating…..
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user_3j9x45
2 Messages
9 months ago
Hello, I'm having the same issue! It is an intermittent issue. A couple of things I've noticed that no one has reported. (1) I found that if I shut off WIFI and go to cellular on my iPhone 13 then emails download right away. Switching back to WIFI I get the same "account error" "cannot connect to the Comcast server". I also have Norton 360 but have VPN turned off as I have noticed that "sometimes" it doesn't download. I've noticed that Quicken also has a download issue too so keep VPN off when using it. (2) I found that the "new" preview version of Outlook works fine but it has a few bugs still (the time emails are received is incorrect for example). When I toggle back to the old version (Office 360) I get the annoying server popup wanting me to enter my username and PW, which are already auto filled and correct. Even when I delete these and add them back it doesn't make any difference and the popup keeps coming right back. IMAP and SMPT settings are correct and the same in the "new" Outlook and on my iPhone. BTW, emails load fine on the Comcast server. I've tried shutting down the firewall and auto protect features in Norton but that didn't make any difference. Note, I don't have an active Comcast (Xfinity) account anymore but download emails from their server actively as allowed to keep using it and have been for a couple of years so that shouldn't be an issue. Has anyone found a solution??? I'm thinking of reinstalling Outlook ...
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user_3j9x45
2 Messages
9 months ago
The time issue for the "new" Outlook is three hours off, maybe west coast time, I'm east coast. Also, SMTP not SMPT above :(
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user_u3j46k
2 Messages
7 months ago
I just starting having this same issue. Is there a fix?
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user_u3j46k
2 Messages
7 months ago
I just started having this same issue. Is there a known fix? I called Comcast and was told they would look into it, but that was 3 days ago and I’ve heard nothing and still can’t access my mail from my phone or iPad.
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user_MLG
1 Message
7 months ago
Having the same issue this morning, as well as getting a message saying "No password provided".
Might have occurred due to needing to change my password, which was the message I received when logging into xfinity.com.
Password changed, and I can access email via my browser by logging into xfinity.com, although not via the native mail app on my iphone.
My VPN is not active.
Id do not have an icon for sending a direct message at the top of the page, and I am signed into my account.
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