Comcast email has disappeared, can't access on iPhone or PC

Thanks for your response. The problem is, it's not associated with Xfinity so I wasn't even sure which "service provider" I was supposed to contact. My secondary personal email is what is associated with Xfinity -it's a Gmail account which is just fine.

I use the Comcast email every day, but am not accessing it through Xfinity. I had trouble using it as my primary email when setting up my Xfinity account a few years ago, so I didn't use it. I would like to try and associate it with Xfinity if possible but not sure if it's too late. 

Thank you. I do have an active Xfinity account but it's NOT associated with this comcast email and never has been. I use Outlook as a third-party program and that seems to be where the problem is. I'm concerned that this account is gone, having never been associated with Xfinity, and the fact that I wouldn't have signed into it using Xfinity at any time, much less the last 90 days. I have read recently that this might be the issue. 

For troubleshooting purposes, could you please reset/change the password for the Comcast email following the steps in this link here?

After changing the password, please log out/remove the email from Outlook. Then please make sure your email has third party access enabled. To enable third-party access please:
Sign in to your comcast email through the website here
Select the settings (gear icon) in the top right
Select “Email Settings” below the gear icon
Select “Security” in the top left
Make sure the box below “Third Party Access Security” is checked. 

After changing the password, deleting/removing the email from outlook, and enabling third-party access we will want to follow the steps in this article to make sure the Xfinity email is correctly added back to Outlook @user-tdd615.

I can log into xfinity and get my emails.  But it is cumbersome and I prefer to have the emails delivered to my outlook account.  Every since I changed my xfinity password on 5-24-2024, I am no longer receiving emails into outlook.  Please advise how I can have my comcast.net emails sent to my outlook account.  

@EG​ Thanks! I didn't realize.

@user_2o9oni​ 

My Comcast e-mail address is gone. Disappeared!  So-called help desk was a 35 minute waste of time.

i’ve had this address for nearly nine years - it’s with banks, medical providers, family, friends, retailers.  Going to the closest retailer (35 minutes) tomorrow hoping they can straighten it out

if not…..I will share my Xfinity experience with every person and/or entity I have to contact with a new e-mail address

service is horrible!

Try calling Customer Security Assurance:

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

Thx - will try this AM.  

Customer Security desk was able to restore my e-mail account after an agonizing hour on the phone with them

tech rep agreed this has become a major factor for them

I simply do not understand how Comcast can arbitrarily delete any personal e-mail account - particularly one as active as mine - without even discussing with the customers.  This is one an attorney would have a lot to say about!

@user_2o9oni​ 

Comcast doesn't have to give you an email address; indeed many ISPs are doing away with giving customers email addresses since their are many free alternatives like GMail and Outlook 365.  Email is not a line item on your bill.  My main email address is GMail which I have been using for 20+ years.  I heard Cox is getting rid of customer emails, but I haven't confirmed that yet.