Comcast email has disappeared, can't access on iPhone or PC

Thanks for your response. The problem is, it's not associated with Xfinity so I wasn't even sure which "service provider" I was supposed to contact. My secondary personal email is what is associated with Xfinity -it's a Gmail account which is just fine.

I use the Comcast email every day, but am not accessing it through Xfinity. I had trouble using it as my primary email when setting up my Xfinity account a few years ago, so I didn't use it. I would like to try and associate it with Xfinity if possible but not sure if it's too late. 

Thank you. I do have an active Xfinity account but it's NOT associated with this comcast email and never has been. I use Outlook as a third-party program and that seems to be where the problem is. I'm concerned that this account is gone, having never been associated with Xfinity, and the fact that I wouldn't have signed into it using Xfinity at any time, much less the last 90 days. I have read recently that this might be the issue. 

For troubleshooting purposes, could you please reset/change the password for the Comcast email following the steps in this link here?

After changing the password, please log out/remove the email from Outlook. Then please make sure your email has third party access enabled. To enable third-party access please:
Sign in to your comcast email through the website here
Select the settings (gear icon) in the top right
Select “Email Settings” below the gear icon
Select “Security” in the top left
Make sure the box below “Third Party Access Security” is checked. 

After changing the password, deleting/removing the email from outlook, and enabling third-party access we will want to follow the steps in this article to make sure the Xfinity email is correctly added back to Outlook @user-tdd615.

I can log into xfinity and get my emails.  But it is cumbersome and I prefer to have the emails delivered to my outlook account.  Every since I changed my xfinity password on 5-24-2024, I am no longer receiving emails into outlook.  Please advise how I can have my comcast.net emails sent to my outlook account.  

@EG​ Thanks! I didn't realize.

@user_2o9oni​ 

My Comcast e-mail address is gone. Disappeared!  So-called help desk was a 35 minute waste of time.

i’ve had this address for nearly nine years - it’s with banks, medical providers, family, friends, retailers.  Going to the closest retailer (35 minutes) tomorrow hoping they can straighten it out

if not…..I will share my Xfinity experience with every person and/or entity I have to contact with a new e-mail address

service is horrible!

Try calling Customer Security Assurance:

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

Thx - will try this AM.  

Customer Security desk was able to restore my e-mail account after an agonizing hour on the phone with them

tech rep agreed this has become a major factor for them

I simply do not understand how Comcast can arbitrarily delete any personal e-mail account - particularly one as active as mine - without even discussing with the customers.  This is one an attorney would have a lot to say about!

@user_2o9oni​ 

Comcast doesn't have to give you an email address; indeed many ISPs are doing away with giving customers email addresses since their are many free alternatives like GMail and Outlook 365.  Email is not a line item on your bill.  My main email address is GMail which I have been using for 20+ years.  I heard Cox is getting rid of customer emails, but I haven't confirmed that yet.

Hello user_2o9oni, I'm happy to hear you were able to work with our CSA team to get your email restored. That's the kind of result we want in a situation like this, so thank you for taking the time to reach out to them. I know it's not ideal, and our emails are super important these days. This may not apply to your circumstances, but if email users haven't logged into the Xfinity email website within the last year, it would be subject to removal. Were you able to recover your emails as well? 

@LindaH12​  me too!! So frustrating!! What is going on?

Thanks for reaching out, user_uw6i85! Have you already done what was suggested by XfinityAldrik earlier in this thread? If not I would definitely reach out to the CSA team for assistance. 

My account is and remains active so I am not sure what the issue is. 

Hi Brian...I need help too!

@user_4intja If you are still having difficulties getting access to your Comcast email through 3rd party email apps on your mobile device, we recommend resetting your Xfinity ID password and ensuring the proper settings are updated.

Good afternoon @user_wlhtgn. Are you still having issues with your email? 

I spoke with a comcast tech support person then other day and he was able to help me fix the issue. I had to change some settings and ports. Call them and ask them to open a ticket with the security team. 

I spoke with a comcast tech support person then other day and he was able to help me fix the issue. I had to change some settings and ports. Call them and ask them to open a ticket with the security team.

Same issue with me and my husband. access on iPhone nor Apple mail via Mac no longer validates my email account even after resetting password in Xfinity.  So many accounts use this email for many years so it is a real nightmare. My husband and I have been active with comcast email for many, many years. Terrible.

@user_y2fkil, sorry to hear you're continuing to have trouble. Have you been able to get in yet? Please also keep in mind that our web based app is available as well. The link is : https://connect.xfinity.com/

Hello @user_ht4r65, thanks for the comment on our community forum. Check out Turn your access to third-party email programs on or off in Xfinity Email and see if that helps. 

hi @cyndeeb27  Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your email not coming through. I would be more than happy to offer my assistance looking into this further for you. Please check out Turn your access to third-party email programs on or off in Xfinity Email to make sure that is turned on to start with troubleshooting. Once you have checked this, please let us know if you are still not receiving email. 

@user_mpbwas​ 

Is this a secondary account?  If using a third party app, when was the last time you signed in to the email website?