Comcast email disappears upon opening

Hi, @qbp, I'm sorry that you've been having this issue with your emails disappearing. I'm always checking my inbox, so I can see how frustrating that would get. Let's work together to find a fix on this. Are you using the Xfinity Connect website to view your emails? If not, you can use this awesome overview link to learn more about the website and access it. I love how Xfinity is always creating helpful guides like this to show our customers the convenience of all these self-service options.  

I am having the same problem -- I read an email, sometimes respond to it, sometimes not -- and then it disappears.  Right before my eyes -- and it doesn't go to spam or trash or any other folder that I can see.   Sometimes I don't even get a chance to read it.

@user_bf3a55 

Do you have the account enabled in Mail or some other client on any device using POP3?  If so, it may be downloading the emails and then deleting them from the server.

Turns out that I had somehow had it sorted to show "unread" first, so as soon as I clicked on it, it became "read" and got shifted down to the read mail....  It was there, just buried.  Thanks!