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user_4ymwt2
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Tuesday, September 10th, 2024 11:00 PM

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Comcast email connectivity issues with IPhone mail app

My Comcast’s email prompted me today to change/update my password which was done. Now, my email doesn’t work through the normal means (email app with other emails currently working) but it works through my safari web-browser and/or Xfinity app downloaded from the App Store. 
In addition, I have changed my password another 5 times, removed it from my phone and tried to add it back on and after it tries to verify my email address and password, I received this message over and over again No password provided for

"Comcast". Please go to Mail Account Settings and enter a password.”

The password is there, but it’s not properly communicating with Comcast. Please assist. 

Question

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6 days ago

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user_vx9ke7

1 Message

2 months ago

I need this answer too!

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proonr

New Poster

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2 Messages

2 months ago

Same issue. Error message received states, "No password provided for 'Comcast.' Please go to Mail Account Settings and enter a password." A password is entered. Deleted account and reinstalled account. "Third Party Access Security" is turned on. (Although that was the problem a few months ago.) This needs to be resolved. 

1

XfinityGabriel

Official Employee

 • 

2K Messages

 

proonr, Hi! Thanks for taking the time to reach out. I use an iPhone too so I understand the inconvenience caused by using Apple Mail. I am so sorry to learn about this experience of receiving that error message. You've reached the right team. We are a group of experts who specialize in resolving connectivity issues over social media. We can help.  Have you tried resetting the password, and then going into your email app to update the password there? Are you also using IMAP instead of POP settings?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_vjs53d

7 Messages

2 months ago

I have been having similar issues receiving Comcast email on my phone with either my spectrum or Verizon WiFi on

it has been difficult to determine just where the problem lies.

I have been able to get it to work once in just about any configuration and with any of the various add/delete mail fixes suggested.

This is clearly bigger and is not just one company. Reports are about Comcast and spectrum. Now with my Verizon.

Email on the phone is not a luxury. It is necessary to have reliable email for personal and business use.

This has been occurring with the 18.1.1 update but was present before that.

Fix it

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user_k8u8k8

1 Message

2 months ago

I have just started having this issue today (only updated iphone 12 to 18.1.1 two days ago). It started out saying my server couldn’t connect due to the IP being blocked, then it sometimes said that it just couldn’t connect to the server. So I tried deleting the account and re-adding it. Although it won’t set-up the account. I get to the imap/smtp page and it says that comcast is ‘unavailable’. I’ve done all the troubleshooting listed in comments on this page, I’ve even used a vpn to try and set it up, which got me farther in the set-up, but that error code said that I should set-up without SSL as there was a problem connecting. This did not end up working. Finally, I can sign on xfinity on my iphone in safari, so I know it’s not the password and I’ve double checked the third party email thing is ticked. 

Is there a way to get this submitted to the tech team without calling, as I’m on an international phone number at the moment.

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user_vjs53d

7 Messages

@user_k8u8k8​ 

Good luck with that.

I do not know how their troubleshooting teams work. Doesn’t look like they have a clue or are even working as a team.

All of these customers are doing the same stupid set of old fixes. Some people get lucky and the phone starts working. I doubt it was the 20th time they readied the account.

The fixes suggested are ones going back 2+ years ago. 

somewhere there is a fundamental problem. Xfinity 6sigma team is not up to snuff.

sounds like if they are doing anything it is a patch that might help some people.

really though I am uncertain anything is doing anything.

2 months ago

0

user_wvwip2

1 Message

@user_k8u8k8​ legit having same issues right now after i changed my password.  this is a joke and needs to be fixed.  

2 months ago

0

tomp5

Visitor

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2 Messages

Mine was working briefly when I took it off wifi

now it won’t work at all and has somehow linked my multiple comcast accounts together.

did they try a fix that [Edited: Language] up something else?

would not surprise me in the least

Major fail Comcast and there’s enough to share with Apple too

(edited)

2 months ago

0

user_vjs53d

7 Messages

Good job guys

now none of my email is working at all

none of it, anywhere

2 months ago

0

XfinityMichaelC

Official Employee

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4.2K Messages

Hey, user_k8u8k8! Thanks for reaching out to us on the forums! I apologize to hear that you are running into this issue when your email client is not connecting to the mail servers. We appreciate everything you have tried so far in order to resolve the issue! It sounds like we will indeed need to get a ticket open to have this further looked into. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

Again

Expert

 • 

31.1K Messages

2 months ago

Suggestion - you can try it or not.

For all of you that updated to 18.1.1, try rolling back to the previous version.  If your email works, it's a problem with 18.1.1; this isn't the first time an update has caused errors with email, and not just Comcast email.

*I do not have an iPhone so don't ask me for instructions.

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user_vjs53d

7 Messages

It was present before 18.1.1 for me

I have 3 Comcast email on my devices

it also was working on some devices with 18.1.1 updated

My email issues started with my phone prior to the update 

my pad was fine - makes no sense

I did not notice at first but only one on my phone was an issue - eventually fixed it

month or so later it happened again, fixed it

then again with a different address

then again. I was getting mail on cell but not WiFi - different WiFi’s used.

then my pad started acting the same way

Now my desktop has lost its email too.

 am having issues logging in to Comcast now as well. When I have been successful it is not clear that all the email is there either. It is now different browsers as well. And different email as phone and pad are mail and desk is outlook.

I will sporadically get an email to come through but have not found a commonality to the ones I get yet.

I noticed that the last couple emails sent from phone were showing a sent address from one of the other accounts- not the one I was supposedly using

the addys have become linked in some unusual way so that the outgoing at least is modified.

 am not tech savvy at all. This is a tremendous struggle for me.

 I am now left almost totally without communication. The problem is expanding to include more all the time - little chunks at a time

This is not one issue. There is a major melt down and there is a interconnected system systemic cause.

I don’t know if someone is trying to fix this behind the scenes and that is why it keeps getting worse. Or if all the supposed fixes I am using are the problem. This is a major major melt down

oh, I just got notice my already outrageous bill is going up.

2 months ago

0

tomp5

Visitor

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2 Messages

2 months ago

Here we go again Comcast/verizon/apple

you all get a share

every day for over a month I have to try to get my email running

and Comcast wants more money

what a joke.

1

0

XfinityMarcos

Official Employee

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2.1K Messages

Hello tomp5, I know exactly how important email is, I check mine throughout my day. I'd love to work with you more. Can you please share a bit more background information regarding what you're experiencing on your end with your email? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_h7t9j2

1 Message

2 months ago

I am having the same issue. I have uninstalled and reinstalled, turned phone on and off and all the other suggestions here. Now when I reinstalled Comcast email it says Comcast is unavailable. I don’t know what else to do and I haven’t been able to get through to Comcast to talk with someone. 

2

0

Again

Expert

 • 

31.1K Messages

@user_h7t9j2​

Are you able to see your email on the website? If so have you checked to see if third party email clients is checked? That would be clicking on the gear icon and then going to security.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 months ago

0

XfinityAdrienne

Official Employee

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1.1K Messages

Hey there, @@user_h7t9j2! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Have you attempted the steps shared with @Again? That is a great place to start, and then if you are able to access on connect.xfinity.com, and 3rd party client is checked. We would recommend deleting the email from the 3rd party client, and then adding it back in. Please let us know if any of those steps work. 

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_kjyb36

1 Message

29 days ago

No wonder why Xfinity/Comcast is one of the most despised companies in the world.  Ran into the issue.  Tech support reps clueless regardless of tier. Hilarious Xfinity thinks clearing history and cache will help the iOS mail app connect to an Xfinity mail account.  

iPhone 16 Pro and iPad Pro 13 running iOS 18.2.1.  

1) Third party was enabled.  
2) Deleted and re-added Comcast/Xfinity account to iOS mail app, rebooting phone in between.  NO JOY.  

3) Diabled third party, signed out. 

4) Logged back in and re-enabled third party. NO JOY.

I suspect XFINITY SECURE EMAIL IMAGE DELIVERY FEATURE in MAIL SETTINGS is the culprit.  Disabled it… and JOY.  iOS mail app worked again. 

1) It’s either poorly coded. 

2) Service/feature is unreliable. 
3) Most likely causes compatibility issues with the iOS mail app and some of its embedded security features.  

If this is some poorly orchestrated and thinly veiled attempt by Xfinity to push customers to use its app, I think Xfinity should rethink its strategy because Xfinity software is generally  crappy and I’m sure there would be enough to start a class action if necessary.  

(edited)

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XfinityJorge

Official Employee

 • 

1.9K Messages

 

user_kjyb36 Thank you so much for using our Forums to contact our Xfinity Support Team. We are sorry to hear that you have been continuing to have issues with your email, we are sorry that this has been impacting you and we appreciate you being proactive with all the steps you have taken. To get started can you send us a DM with your name and address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

27 days ago

0

user_f69419

Visitor

 • 

4 Messages

17 days ago

I may have a solution, may or may not work for others

I had this same issue of Comcast email working for 20 years and then stops when I’m on WiFi but continues to work on cell

I was visiting a house (on another network but that’s not relative) and all internet service/ streaming/etc working fine on a five year old Netgear Nighthawk router which has fallen off the supported list but everything else works fine.   As part of a service change I upgraded to a two year old Netgear Nighthawk router which is on the approved list for both Comcast and Cox.    Magically everything started working!    It really should not matter for email but apparently it does….

the caveat here is you may ( or not) solve problems from your own property but we all know there are millions of old routers out there you may encounter 

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XfinityVianney

Official Employee

 • 

1.9K Messages

 

user_f69419, thank you for providing these updates and insights. I agree this is certainly a unique situation, but I'm glad you found a resolution that worked for you. Hopefully, others seeing the same and learn from your tips as well. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

15 days ago

0

trythis4myname

New Poster

 • 

4 Messages

6 days ago

I've had “Third Party Access Security” enabled for some time now.  Comcast pulled this stunt on me back in the summer just as we were selling our house to move out of state.  They blocked me from checking email using the Mail app on my iPhone.  Their tech support was absolutely useless telling me to set “Third Party Access Security” (in spite of me telling them it WAS set), then forwarding me to someone else who forwarded me to someone else who then disconnected me wasting over 45 minutes of my time.  It's MY account with a secure password. Why do they play this game? If I drop off of my home WiFi and use mobile data it then goes through.  What Comcast?! Explain that logic to an IT professional. If you are so worried about security then enable 2FA and an authenticator app to help truly secure access. None of this send me an SMS (which is easily spoofed). 

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