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trythis4myname
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Wednesday, February 5th, 2025 5:35 PM

RE: Comcast email connectivity issues with IPhone mail app

I've had “Third Party Access Security” enabled for some time now.  Comcast pulled this stunt on me back in the summer just as we were selling our house to move out of state.  They blocked me from checking email using the Mail app on my iPhone.  Their tech support was absolutely useless telling me to set “Third Party Access Security” (in spite of me telling them it WAS set), then forwarding me to someone else who forwarded me to someone else who then disconnected me wasting over 45 minutes of my time.  It's MY account with a secure password. Why do they play this game? If I drop off of my home WiFi and use mobile data it then goes through.  What Comcast?! Explain that logic to an IT professional. If you are so worried about security then enable 2FA and an authenticator app to help truly secure access. None of this send me an SMS (which is easily spoofed). 

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11 hours ago

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user_d196f7

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5 days ago

Opened up my MacBook Pro this afternoon, and both my iPhone and Mac asked me for my password. My MacBook even told me they could not confirm/connect to the Comcast server. Bottom line, I'm unable to retrieve my new Comcast emails. 

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XfinityAirelle

Official Employee

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2.3K Messages

 

user_d196f7 Hi there! Thanks for taking the time to let us know the issues you are having with your emails. That’s definitely frustrating, and we want to help get this sorted out for you. It sounds like there might be an authentication issue between your devices and the Comcast email server. A good first step is to ensure your password is correct by logging into Xfinity Email via a web browser. If that works, try removing and re-adding your Comcast email account on both your MacBook and iPhone. Also, check your internet connection and restart your devices just in case. If you're still having trouble, let us know, and we can dig deeper to get this resolved for you!

 

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3 days ago

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XfinityAldrik

Official Employee

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4 days ago

Thank you for reaching out to us @trythis4myname! I use my email daily and completely understand how important it is to be able to access your email on your home WiFi.

 

You mentioned third part access is enabled. Could you please reset/change the password for your Xfinity email following the steps in this link here?

 

After changing the password, please log out/remove the email from your iPhone’s mail app. After completing these steps, we will want to follow the steps in this article to make sure the Xfinity email is correctly added the email app on your iPhone.

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trythis4myname

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Sounds like the equivalent to "reboot your computer and see if it works now". If it were a password issue then why does the mail app on the iPhone work when I am on cellular data instead of another ISP's Wi-Fi connection?  The password is the same with the only difference being the IP routing.

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4 days ago

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XfinityAldrik

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1.9K Messages

That’s pretty accurate @trythis4myname, these are the initial troubleshooting steps recommended to help rule out possible causes. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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trythis4myname

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So even though checking email using the Mail app on my iPhone now works from my home Spectrum Internet service (no longer in a Comcast state) this proves the issue is with Comcast blocking incoming mail traffic from specific IP networks. I changed my password anyway AND enabled 2FA. Funny how Comcast uses decade-old 2FA methods by sending codes via SMS.  SMS is easily spoofed and hacked since ALL SMS/text is handled by a third-party message clearing house and not the major mobile carriers. Why don't they use an authenticator app like MS Authenticator?  Amateur IT security at Comcast? Disappointing.

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11 hours ago

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