2 Messages
Comcast email connectivity issues with IPhone mail app
My Comcast’s email prompted me today to change/update my password which was done. Now, my email doesn’t work through the normal means (email app with other emails currently working) but it works through my safari web-browser and/or Xfinity app downloaded from the App Store.
In addition, I have changed my password another 5 times, removed it from my phone and tried to add it back on and after it tries to verify my email address and password, I received this message over and over again No password provided for
"Comcast". Please go to Mail Account Settings and enter a password.”
The password is there, but it’s not properly communicating with Comcast. Please assist.
user_pwja1l
1 Message
4 months ago
I am having the same issue and am hoping for resolution. I also did the most recent iOS update and it did not correct the issue.
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user_2on36m
1 Message
3 months ago
Same problem for me right now, after all information entered still gets the following notification
No password provided. Please go to mail account setting and enter password. won't do anything else...
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user_p4n6m0
1 Message
3 months ago
Same issue here and no resolution yet. Did you take it off and add again. Is the server still Comcast and not xfinity.
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RobertsIV
New Poster
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5 Messages
3 months ago
Tech support at 888-565-4329 was most helpful but finally admitted they first saw this problem with ios 18. We may have to wait till 18.1 to see a fix from Apple. Have this problem on ipad and iphone, but wife's ipad is fine.
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user_49fywq
2 Messages
3 months ago
Same issue - comcast.net email not working on iPhone or iPad. My details:
- Upgraded to IOS18 8 days ago
- Email works on browser and email program
- My wife's comcast email works on her iPad and iPhone (running IOS17.x)
- "Third Party Access Security" has been and still has a check
- No issues with email on iPhone or iPad running IOS18 until this morning. Now getting this message at the bottom on my email screen on both iPad and iPhone saying "Account Error, Comcast. Details...". When I click Details I get this:
"Cannot Get Mail. The mail server "imap.comcast.net is not responding. Verify that you have entered the correct account info in Mail settings. Server code "ALERT", server message "Temporality blacklisted IP Address - try again later".
Curious if others see this same message and if Xfinity has suggestions on how to fix the problem.
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user_49fywq
2 Messages
3 months ago
Update - turns out my issue was an IP address conflict. Email worked on different network. Sorry but my comments will not help resolve this issue.
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RobbyRob
Visitor
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1 Message
3 months ago
Starting this week Oct 7, 2024, my email on iPhone would not bring up email from Comcast, says at the bottom "Account Error: Cannot Get Mail, The user name or password for "mail.comcast.net" is incorrect. I would restart the iphone and then the email would work, until Thursday. Now I just get the error. I can send emails out from the email, but nothing comes in. I logged into Xfinity and verified password is still good. I've always had the Third Party access checked. It seems odd it would sporadically work after logging off and on again to the iPhone, but now it doesn't. Help?
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user_2cpbbo
3 Messages
2 months ago
Today, Sunday 10/13 - suddenly email connection (on mac device) was lost and was asked for password. Password was not recognized (even on web application so changed password on web application. Web application can send and receive mail but mac devices cannot. Will not recognize password. Turned 3rd party switch off and on again to no avail. Please fix. (asap) Thank you!
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user_n58v0f
2 Messages
2 months ago
After being on the phone with xfinity off and on over the last 24hrs, speaking with 6 or 8 level 2 people, all very nice, we managed to fix this problem by disconnecting from my xfinity wifi and THEN reinstalling the comcast.net email account to my iPhone over cell signal. It turns out to be an IP server problem of some sort. I guess.
I then reconnected to my home xfinity wifi to ensure everything worked. It did! Huge relief to have all of my email accounts on my iPhone 14 Pro again.
Is the moral of this story ‘do not update your xfinity pw’? I’d hate to think so, but I wasted an entire Saturday trying to fix this unnecessary problem.
(edited)
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user_kedwd3
1 Message
2 months ago
This is nuts. STILL no email on my iPhone. Did the update, deleted mail account, changed email password, re-installed email account on my phone. STILL NOTHING!!
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user_x2pe8d
2 Messages
1 month ago
I developed the same issues on my iPad and iPhone that just randomly started to tonight, and contacting Xfinity was useless. Was transferred three times, and now have to wait for a return call. I am not holding my breath. Went through all the steps I could find online and in the forums related to this issue, with no luck of anything working. However, I took the step of resetting all my settings on both devices, and went through the steps of adding a new email account. And it worked, so far! Able to send/receive emails for now. Holding my breath this is a permanent fix.
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user_x2pe8d
2 Messages
1 month ago
I had the same issue, and contacting Xfinity was useless. After doing everything step I could find online and across forums with nothing working, I decided to reset all the network settings on my iPad and iPhone, then deleted and re-added the Xfinity/Comcast email account. Has been working fine for now.
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user_8teqyw
1 Message
1 month ago
I was just able to solve this. If you are able to login to your email on the Xfinity website go to the gear wheel-Email Settings-Security-Then Click the Allow Third Party Access
This worked right away for me. Good Luck
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user_iwvanr
2 Messages
1 month ago
Having same problem with my wife’s account for months, but mine is fine. The problem started all by itself without us changing anything. (Her iPad, old iPhone, brand new iPhone). Have tried all the recommended fixes including iOS updates and deleting the mail account from her devices and re-entering. All with no luck. Seems to be an xfinity issue rather than an iOS issue since my devices continue to work fine. “Hope is not a strategy”, but hoping xfinity finds a definitive fix!
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user_kgv9wm
1 Message
28 days ago
Same issues for me. I find that the email will function on my iPhone 14 when I am operating on the Cell network ONLY. Stops working when I an on WiFi. Unfortunately, my iPad is WiFi only so I am unable to see emails on my iPad.
This is ridiculous and I may be done altogether with Xfinity. Should this really be happening with all the money I am paying every month??
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