Comcast email connectivity issues with IPhone mail app

@user_pwja1l​ 

Well all the sudden, my email is working. Not sure what the fix was or what needed to be done, but I did put input everything a little differently from last time…

when you set up the email account, the first field asks for your name (I inputted my full name), second field asked for email address(I inputted my email address) third field password (self explanatory) last field I retyped my email. Once I did all of that, it finally went through and everything was verified and working as it was again. 
hopefully this helps you as well. Good luck. 

I have been on the phone with Comcast customer service for over 3 hours on this. They just keep passing me around to different people. I have a ticket number now and someone is supposed to call me back. I won't hold my breath.

Hi there, user_xp2d5d! Thanks for working with our teams for so long to resolve the issue with your email box. I apologize that has been happening and am glad to hear you have a ticket open. We are aware that the website it looping back to reset the password again after already taking that step. Have you tried resetting the password, then going into your email app to update the password there though our website may show the password reset did not work or needs to be done again? That has been working for some to get the emails coming through again while this issue is further worked on. 

Hi there users - had the same problem many times over. It has nothing to do with VPN. you have to log in to xfinity email via web, then click gear/settings in upper right and under email settings click on Security, then check the box 'Third Party Access Security'. Go back to your iphone mail app and add account - connected right away - no issues!!!

Hello @user_2on36m, Thanks so much for taking a moment out of your day to leave a post on our community forum. Can I have you do the following? Log into your Xfinity email using a browser, select Settings upper right corner, then Security in upper left corner, and then check mark “Third Party Access Security” authorization. Let us know if that helps. 

"third party access security" was already checked and I'm still having this issue :(

Hey there! Thank you so much for using our Forums user_p4n6m0 and we are happy to work with you over this platform. Are you still impacted? 

Having the same issue as mentioned above. Third party access has always been selected. Removed the account from my iPhone and still experiencing the same issue b

Hi @user_a7h5va Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Iphone mail app. I would be more than happy to offer my assistance looking into this further for you. It sounds like you have performed all the troubleshooting steps and made sure all the settings are correct. We would recommend reaching out o the customer security assurance department for email issues with the password and being able to connect.  They can be reached at 1-800-Xfinity. 

Hello @RobertsIV, thank you for taking the time to reach out on social media.  I understand your concern with the email, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I don’t have IOS 18 on my phone and I still have the issue.  I am betting it is on comcast ends and they don’t have a clue.   

Good evening @user_7h4ye1 and thank you for reaching out to our dedicated Communities team here on our Forums to let us know that you don't have IOS 18 and still have this issue. Rest assured, our team is here to help and will do everything we can to help resolve your issues. We'd be happy to run through some troubleshooting steps with you to see how we can best assist as we know how important it is to have your email working properly. To confirm, are you experiencing the same connectivity issues with your iPhone mail app? Are you able to access your email using our website https://connect.xfinity.com/appsuite/? Have you tried any troubleshooting steps yet?

We look forward to hearing back from you at your earliest convenience! 

@RobertsIV​ Happened again!  I was suddenly unable to receive or send email on my Apple products and on my Windows 11 desktop.  This time I took a deep breath and did not change anything. 

My iPad error message told me my IP address was "blacklisted"! 

After a day of using the web site email for my account I called 2nd level and gave them my old case number.  This seemed to get their attention, and they told me to shut everything down for two or more hours while a "reset" took place.

I checked back after four hours to be sure and was up and running on all machines and phone.

If you have this issue, get the case # from 2nd level and write it down!

My sense is that Level 2 doesn't have the fix, but they have a contact that does know how to do it!  Best wishes.

We still appreciate the update @user_49fywq! Are you still having issues accessing your email on those other networks?

Greetings, @RobbyRob! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.

It is a little unusual that you needed to restart your phone to get things working correctly. Have you already tried deleting and re-adding your email account to the phone app?

I’m having the same issue. I stopped receiving emails, and when I logged into Comcast via a browser it asked me to reset my password (which it did a couple of months ago, so don’t know why it’s asking again so soon). I reset it and then updated it on my iPhone. Now Im getting that password not provided message. Third party is checked on security. I deleted the acct on my phone and tried reentering it. It keeps saying password not provided. Why has someone at Comcast not contacted someone at Apple to resolve this given it’s a long-standing and widespread issue. An internet search pulls up comments on this issue since at least 2021. 

After being on the phone with xfinity off and on over the last 24hrs, speaking with 6 or 8 level 2 people, all very nice, we managed to fix this problem by disconnecting from my xfinity wifi and THEN reinstalling the comcast.net email account to my iPhone over cell signal. It turns out to be an IP server problem of some sort. I guess. 
I then reconnected to my home xfinity wifi to ensure everything worked. It did! Huge relief to have all of my email accounts on my iPhone 14 Pro again. 
Is the moral of this story ‘do not update your xfinity pw’? I’d hate to think so, but I wasted an entire Saturday trying to fix this unnecessary problem. 

Hello, @user_jmvdac are you still not able to access your email account? When you reset the password did you manually enter it? I sometimes notice the IOS password keychain does not automatically update and save the new password when you make the change. 

@user_kedwd3 Thank you for taking the time to reach out to us here on our Xfinity Forums. I know how important it is to be able to access email with the preferred app. Just to confirm, have you already checked that 3rd party email access is toggled to on? You can find the directions on how to do so here.

Also, it looks like some users have reported it being an IP issue. Have you tried to connect with both your cellular data and your in home network and still receive an error? If you are receiving an error message, can you also share that with us here, it will help us in determining next steps to troubleshoot this issue with your email. 

Thank you for that update. Is everything still working for you?