No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cleared the Xfinity app cache, uninstalled the app, re-installed the app from Google Play, and restarted my phone. The same thing happens. Everything was working fine until yesterday (6/27/2026).

I can view all my emails when I use Firefox on my phone.

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Soxvaritek33

Frequent Visitor

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14 Messages

15 days ago

This is clearly an issue with the app. Like everyone else I tap the check email and it loads a blank screen.
No updates have been applied that time with this issue.

It's not the phone or OS - everyone seems to be having this issue regardless of the device.

The suggested "work arounds" are not practical. Especially in these times of MFA. I'm not able to log onto apps because I'm not able to get email on my phone.

0

hscce

Visitor

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1 Message

15 days ago

Solved by going through Chrome not my Xfinity desktop icon, and following these steps. Open Chrome, search on Comcast, choose official site Xfinity, click sign in here, and sign in. Once email is open,click on three dots in upper right, choose install shortcut. Creates new mail icon on phone screen. USE THAT to access mail and it loaded correctly. Hallelujah.

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Rumtumtugger

Visitor

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1 Message

12 days ago

I have a Google Pixel 9 pro which runs on android 17. I have been having email issues for several weeks. It has been on ongoing issue. I have tried all the suggestions

with no success. This has happened to other people also

1

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XfinityMarcus

Official Employee

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2.3K Messages

Rumtumtugger thank you for using the Xfinity Community Forums page to reach out today. I would be more than happy to assist you with your email related concerns.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 days ago

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user_blbyi9

No emails are displayed when I use the Xfinity app on my Android phone

Soxvaritek33

hscce

Rumtumtugger

XfinityMarcus

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