11 Messages
Worst possible support available. Update!!! See below!!!
Xfinity mobile is horrible!
Talked into getting Google pixel 8's on promotion.
Received the phones and immediately regretted our choice. These phones are glitchy and digitizer is terrible.
Called xfinity mobile "support" (what a joke). Explained the issue and noone would help, they would just read thier script and didn't care whatsoever. Even up to supervisors who are powerless to do the right things to ensure customer satisfaction. Finally just gave up. What a mistake choosing xfinity mobile. Totally regret that mistake. I'm stuck with phones I hate, paying a company money I hate even more because they don't care and I'm screwed. Cannot find a corporate number to contact.
I will forever regret doing any business with xfinity. They are a monopoly that needs to be dissolved...
--update!!!
I'm not sure if I'm allowed to provide the name of the person I talked to, and will update if given permission to do so.
The fantastic rep, Janae S, who contacted me is by far, the best rep I have ever talked to at ANY corporation!!! She had restored my faith in xfinity!!! She deserves a raise. We worked out a resolution and I'm eternally grateful for her assistance!
Thank you, JS!!!
Bill Campbell
user_peem4w
4 Messages
9 months ago
I have experienced terrible support and customer service as well. Their agents lie and promise things that they never deliver.
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user_6736c1
Visitor
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3 Messages
9 months ago
Amen. Comcast as a whole has the most wretched customer service of any company I have ever dealt with and it’s been that way for decades.
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Bill98tec
11 Messages
9 months ago
Could I please get some help from a xfinity rep? I would hope that there would be someone who would assist me?
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user_6736c1
Visitor
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3 Messages
9 months ago
Your customer service is wretchedly poor. You make it nearly impossible to speak with an actual human being. Customer service agents in North America are non existent. When after hours of fighting with your automated phone trunk one is connected with a human [Edited: "Inflammatory"]. The scripted responses to queries are ludicrous. When one is told you'll call back rather than have a client wait on hold for who knows how long and one agrees and the incoming call arrives you are asked to press "1" to accept the call. [Edited: "Inflammatory"]. Finally after fighting through the automated phone trunk once again and asking repeatedly to speak with an "agent " over and over again one is put on interminable hold with the obvious goal of making your "valued customer" give up and end the call in despair. If one does have the intestinal fortitude to wait on hold until an agent finally does pick up the call [Edited: "Inflammatory"]. [Edited: "Inflammatory"/"Language"]. You folks think you have us as a captive audience. You are dead wrong. I've been a Comcast customer for 30 years. Your product is good. Your prices are exorbitant. Your customer service is the absolute poorest of any company I've ever dealt with. It's been that way for decades. I was in the retail customer service industry for 45 years. I know the difference between "an enjoyable purchasing experience" and "wretchedly poor unsatisfactory service." [Edited: "Inflammatory"]. As the electronic entertainment and communication business continues to diversify and expand you have two choices. Improve your customer service dramatically and prosper or continue with your current posture [Edited: "Inflammatory"] That is a satisfied customer. Get it together or perish.
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Bill98tec
11 Messages
8 months ago
UPDATE!!!
I'm not sure if I'm allowed to provide the name of the person I talked to, and will update if given permission to do so.
The fantastic rep who contacted me is by far, the best rep I have ever talked to at ANY corporation!!! She had restored my faith in xfinity!!! She deserves a raise. We worked out a resolution and I'm eternally grateful for her assistance!
Thank you, JS!!!
[Edit: Personal Information]
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Ereese2
New Poster
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3 Messages
8 months ago
I've had a horrible experience with xfinity mobile and even after multiple escalations with several departments I still not [Edited: Inflammatory]. I got a partial solution that let me [Edited: Inflammatory] of $454 still. This department blames that department and thus the run a round continues. Here's the worst part I'm an employee for comcast for over 8 yrs now and it makes NO difference to them.
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user_6i6e3h
1 Message
5 months ago
I regret getting Xfinity Mobile as well. The global travel pass is so stupid as sometimes it costs more than the actual data you use. Trying to get details from Xfinity as to what my bill woud have been had I not used the travel pass, is like pulling teeth. I was told that they cannot go back and retroactively change anything but then they can't provide me other details. So I was told by a rep that I would receive a phone call the following day and never did. The amount of follow-up I have to do is ridiculous so now i am requesting a copy of my contract to see how I cancel and use T-mobile on top of that. What is incredibly frustrating is that paying for the travel pass was useless as I had terrible service everywhere so would have to go to a cafe, connect to wifi and then look up direction on Google maps while on Wifi. It'd be one thing if the service was fast when in the United States in the Denver metro area but I can't even say that. Yes, there are a few great agents but I have had more bad than good and get really frustrated when I am told someone higher up will reach out to me and then I hear nothing and have to follow-up. Don't say something will happen and then not follow through!
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user_ui66p2
2 Messages
4 months ago
Well xfinity got to Bill Campbell .. I wish I could have gotten my issue resolved that easily and satisfying but it has been 10 calls and they ripped me off with the promise of the free promo and didn’t give me details on how to get it free. These are people who don’t care about their customers at all. I’m paying 600 dollars for a discontinued phone worth nothing. Just because I wanted to save some money on my total bill.
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