10 Messages

Saturday, January 27th, 2024 7:11 PM

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Unlocked Samsung Galaxy S24 Ultra Incompatible With Xfinity Network

I just received a new unlocked Samsung Galaxy S24 Ultra that I purchased directly from Samsung. Upon trying to switch my Xfinity Mobile Service from my current device to the S24 Ultra, it's saying that my device is incompatible. I've gone round and round with Xfinity support with no solution. I've spoken with Samsung Support, who say that it's unlocked on their end. I took the device to the local Xfinity store and the agent there said there is something in the front of the phone that is "too technologically advanced" to be compatible with Xfinity. Yet, the store is taking pre-orders for the exact same phone! I'm basically happy with Xfinity mobile, and didn't want to change, but this is puzzling and irritating. Can anyone help me with this?

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