Trade-in Deal Scam

We were promised a trade-in deal for our old iPhones (iPhone 12 Pro Max and iPhone X). A total of $1000 for the iPhone 12 Pro Max and $525 for the iPhone X. As existing Xfinity Mobile customers, the rep said we could still get the deal by opening 2 new lines and then transferring our existing phone numbers to these new lines. We had multiple hassles trying to get the prepaid shipping label to send the iPhone X. Finally we got one in Nov and then but they apparently had an incorrect IMEI. Then after resolving all those issues, recently after 3+ months the, Xfinity says they cannot honor the promo deal because we didn’t keep our new lines open. Although we keep getting different reasons: the latest phone rep said we had to keep our lines open until Xfinity received the old phones in their warehouse. They will also not honor the 12-month BOGO phone line promo. 

This seems like a bait-and-switch tactic. Now they say that we can get our old phones back, return the new phones to not get charged the new device fee. We recently traveled internationally and paid the Global Travel Data Fee since our new phones were locked. This has caused significant inconvenience and financial loss.

Be cautious when considering similar deals from Xfinity Mobile. This is essentially fraud on their part. I would recommend anyone to run away from any Xfinity Mobile promo deals